Sunway Resort Hotel Hiring! Full Time Cluster Hotel Manager in Selangor - Ricebowl

Lead. Inspire. Elevate the Guest Experience.

Sunway City Kuala Lumpur Hotels is looking for an experienced and dynamic Cluster Hotel Manager to lead the overall hotel operations across our 3 properties:

• Sunway Resort Hotel
• Sunway Pyramid Hotel
• Sunway Lagoon Hotel

This is an exciting opportunity for a passionate hospitality leader to make a significant impact across a dynamic multi-property environment, driving operational excellence, commercial performance, service standards and talent development.

Reporting directly to the Cluster General Manager, the Cluster Hotel Manager will provide strategic and hands-on leadership across Front Office, Housekeeping, Food & Beverage (including banqueting), Engineering and Safety & Security, ensuring that every aspect of the guest journey reflects our commitment to exceptional hospitality.

KEY RESPONSIBILITIES

• Provide strategic and hands-on operational leadership across the 3 hotels, ensuring seamless, efficient and consistently high-quality day-to-day operations.
• Maintain a strong and visible presence across hotel operations, regularly engaging with operational teams, guests and department heads to understand ground realities, address issues promptly and drive service excellence.
• Work closely with the Cluster General Manager and leadership team in developing and executing strategies that support the long-term growth, profitability and success of the hotels.
• Provide strong operational oversight of Food & Beverage operations across the 3 hotels, working closely with F&B leaders to drive revenue, profitability, quality, service standards and guest satisfaction. Ensure effective outlet management, menu and product quality, cost control, manpower productivity and compliance with Standard Operating Procedures.
• Ensure consistently high standards across all guest touchpoints and operational departments, with a strong focus on service delivery, operational discipline and guest experience.
• Conduct regular operational walk-throughs, inspections and performance reviews across all three hotels to identify service gaps, operational issues and opportunities for improvement.
• Review, strengthen and ensure consistent implementation of SOPs and operational standards, ensuring that procedures remain relevant, practical and aligned with brand and business requirements.
• Chair and lead weekly operations meetings across the hotels to review operational performance, guest feedback, service issues, departmental priorities, action plans and follow-up on outstanding matters.
• Drive guest satisfaction and loyalty by proactively addressing guest feedback, identifying service gaps and implementing meaningful and sustainable improvements.
• Take ownership of operational performance, including budgets, forecasting, operating expenses and cost-control initiatives.
• Lead, inspire, coach and develop a diverse team of hospitality professionals, building a strong culture of accountability, collaboration, ownership and continuous improvement.
• Identify and implement opportunities to enhance operational efficiency, productivity, guest experiences and overall business performance.
• Ensure effective coordination and collaboration between all operational departments to deliver seamless service and a consistent guest experience across the 3 hotels.

WHAT WE’RE LOOKING FOR

We are seeking a seasoned and results-driven hospitality leader who combines strong operational expertise, commercial acumen and strategic thinking with a genuine passion for people, service excellence and guest satisfaction.

You will ideally bring:

• Degree or Diploma in Hotel Management, Hospitality Management, Business Administration or a related discipline or an equivalent professional qualification.
• Minimum 3 years of experience in a Hotel Manager or equivalent senior hotel operations leadership role, preferably within a five-star hotel environment.
• Strong experience managing multiple operational disciplines and large, diverse teams within a complex hotel operation.
• Has commercial acumen, with a strong understanding of hotel financial performance, budgeting, forecasting, revenue generation and cost management.
• A proven track record of delivering exceptional guest experiences and operational excellence.
• Strong leadership presence, with the ability to inspire teams, influence stakeholders and build a high-performance culture.
• Excellent communication, interpersonal, organizational and decision-making skills.
• A strategic and solutions-oriented mindset, balanced with the ability to remain hands-on and operationally engaged.
• Strong business judgement and the ability to navigate challenges confidently in a fast-paced hospitality environment.
• High levels of professionalism, integrity, adaptability and accountability with the ability to lead by example.

If you are a passionate hospitality leader who thrives in a fast-paced, multi-property environment and is ready to take hotel operations to the next level, we want to hear from you.