Ramada Meridin By Whndham Hiring! Full Time Guest Service Agent (Front Office) in Johor, Earn up to MYR 1,900 - Ricebowl

Job Responsibilities :

GSA / Front Office Assistant are playing an important role in forming a quality image of the hotel as the guest’s first impression, when coming to the reception area :

• Responsible for smooth check-in, check-out, posting all transactions and reporting.
• Maintain the positive appearance, proper grooming and keeps tidy.
• Pays full attention to guest’s demands, especially when dealing with handling any complaint.
• Provide assistance to the guests who have health problems by offering first aid kit or doctor’s service.
• Handle wake-up call requests.
• Prepare and organize handling of group check-in and check-out.
• Inform superiors and all service areas in case of sleep out, as well as the guest him / herself regarding the sleep out policy.
• Respond promptly, completely and cheerfully to all guest questions, problems, and requests.
• To ensure that you as a Receptionist at the hotel have a comprehensive knowledge of the city, and what is happening within the city at all times, and ensure that all guest inquiries are met with prompt, informative yet friendly solution.
• Inform the superior on all outstanding balances of the guests for further action (lock out).
• Ensure the guest understands and is informed properly regarding late check- out policy.
• Able to operate the switchboard in the operator room in case of replacement needed and daily rolling.
• Note in logbook all guest in house special requests for next day.
• Conduct any other duty assigned by supervisor or management.

Job Requirements :

• Have at least 1 year experience as hotel receptions or equivalent.
• min SPM/Dip in Hotel Management.
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Excellent grooming standards
• Calm, efficient, and organized with great attention to detail.
• FRESH GRADUATES FROM HOTEL MANAGEMENT ARE ENCOURAGE TO APPLY.
• Willing to work shift, night shift and public holiday.
• Will be based at Medini, Iskandar Puteri.

Job Type: Full-time

Pay: From RM1,900.00 per month

Work Location: In person