Banyan Group Hiring! Full Time Guest Experience Host in Federal Territory - Ricebowl

Company Description Banyan Group is an independent global hospitality company known for its purpose-driven approach, design-led experiences, and commitment to responsible stewardship. With a portfolio of over 90 hotels and resorts, 60 spas and galleries, and 14 branded residences across more than 20 countries, the group offers diverse career opportunities in many locations. Its 12 global brands, including the flagship Banyan Tree, are united by the experiential membership programme withBanyan, which focuses on enriching guest journeys. The founding ethos of “Embracing the Environment, Empowering People” guides the Banyan Global Foundation and Banyan Academy in advancing community impact and team development. Banyan Group is a leading advocate of sustainable, regenerative tourism and continuously innovates to elevate the guest experience.

The Guest Experience Host plays an important role in creating a welcoming, seamless and personalised journey for our guests from pre-arrival arrangements and VIP recognition to remembering individual preferences, celebrating special milestones and ensuring every guest feels genuinely valued.

Key responsibilities include:

• Communicating with guests before arrival to understand their preferences and coordinate special arrangements

• Preparing personalised amenities and transportation arrangements when required

• Welcoming VIPs upon arrival and bidding them a warm farewell

• Recognising returning guests and celebrating their stay milestones

• Engaging with guests throughout their stay, gathering feedback and responding to their needs

• Handling guest inquiries, concerns and service recovery professionally

• Assisting with check-ins and check-outs during busy periods

• Maintaining accurate guest profiles and preferences in the hotel system

• Coordinating tours, transportation and other guest bookings with the relevant teams

• Promoting our dining, spa, gallery and other hotel experiences based on guests’ interests

• Working closely with different departments to deliver a smooth and memorable guest journey

• Helping maintain the lobby and public areas according to our service and brand standards

We’re looking for someone with:

• A genuine passion for hospitality, personalised service and creating memorable guest experiences

• Strong communication, active-listening, interpersonal and customer-service skills

• Confidence in handling guest inquiries, feedback and service recovery professionally

• A positive, outgoing and self-motivated personality with a strong sense of responsibility

• Strong organisational and administrative skills, with good attention to detail

• The ability to remain calm, attentive and resourceful in a fast-paced environment

• Good spoken and written English; proficiency in additional languages is an advantage

• Previous experience in hospitality, Front Office, Guest Relations or another guest-facing role is preferred

• Familiarity with hotel property-management systems, reservation platforms and basic computer applications is beneficial

• Basic knowledge of Food & Beverage operations and the ability to coordinate effectively with dining venues is an advantage

• The ability to identify suitable opportunities to promote hotel facilities, packages and experiences according to guests’ interests

• A willingness to share knowledge and best practices to support service consistency within the team

• A certificate, diploma or degree in Hospitality, Tourism or a related field is an advantage; relevant experience will also be considered

• Flexibility to work on-site in Kuala Lumpur on rotating shifts, including evenings, weekends and public holidays

• A commitment to inclusive, respectful service and alignment with Banyan Group’s sustainability and community values

If you believe hospitality is not only about providing service, but also about making people feel seen, valued and remembered, I would love to hear from you.

Please send your résumé to me at : *************

Feel free to share this opportunity with someone who may be a great fit for our team.

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