- North Bridge Road Downtown Core Central Region (Singapore) Singapore
Lenskart.com Hiring! Full Time Store Operations Excellence Manager in Central Region (Singapore), Earn up to SGD 6,000 - Ricebowl
Store Operations Excellence Manager
Lenskart.com
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Responsibilities
Job description
About the role
Lenskart operates 30 stores across Singapore, and we're growing fast providing next-day lab delivery, new store formats and a brand moving from affordable to aspirational. This role exists to make sure every one of those 30 stores runs to the same standard, and that the standard keeps getting higher.
You'll own the operating backbone of the retail: the SOPs, the audit cadence, the performance dashboards and the fix-it projects. You won't manage stores directly, our cluster managers do that. You'll make their teams better by turning what the best store does into what every store does.
Key responsibilities
Design, document and roll out store operating standards across the stores: opening/closing, eye test flow, dispensing, order handover, customer recovery
Run the store audit and compliance programme: build the scorecard, set the cadence, visit stores, and drive closure on findings
Track store-level performance: footfall conversion, ATV, category mix, productivity and turn the numbers into specific actions for specific stores
Own the customer experience loop: analyse NPS detractor themes, trace them to root cause, and drive the operational fixes that remove them
Lead new store openings, relocations and refits from an operations readiness point of view
Partner with the lab and supply chain teams to protect turnaround time, order accuracy and stock integrity
Build and run frontline training and onboarding content in partnership with cluster managers
Pilot new tools, formats and ways of working in a handful of stores, then scale what proves out
About you
5+ years in multi-store retail operations, with meaningful time spent supporting or running 10 or more stores
Strong process instinct
Genuine comfort with data: Excel/Sheets to a high standard, and the ability to build a dashboard someone will actually use
A track record of writing SOPs that people follow, not documents that sit in a folder
Influence without authority where you'll be asking store teams who don't report to you to change how they work
Willing to be in stores several days a week. This is not a desk job, ready to get hands-on
Eligible to work in Singapore
About us
Lenskart operates 30 stores across Singapore, and we're growing fast providing next-day lab delivery, new store formats and a brand moving from affordable to aspirational.
Job summary
Own retail operations standards, audits, and performance across 30 Lenskart stores in Singapore.
Lenskart is Asia’s largest eyewear company serving 90 million people - helping them see better and lead better quality lives. We have more than 2000 omni-channel stores across 200 cities in Asia and the Middle East. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That’s our new purpose - and we can only get there through cutting-edge technology and exceptional people.
About the role
Lenskart operates 30 stores across Singapore, and we're growing fast providing next-day lab delivery, new store formats and a brand moving from affordable to aspirational. This role exists to make sure every one of those 30 stores runs to the same standard, and that the standard keeps getting higher.
You'll own the operating backbone of the retail: the SOPs, the audit cadence, the performance dashboards and the fix-it projects. You won't manage stores directly, our cluster managers do that. You'll make their teams better by turning what the best store does into what every store does.
Key responsibilities
Design, document and roll out store operating standards across the stores: opening/closing, eye test flow, dispensing, order handover, customer recovery
Run the store audit and compliance programme: build the scorecard, set the cadence, visit stores, and drive closure on findings
Track store-level performance: footfall conversion, ATV, category mix, productivity and turn the numbers into specific actions for specific stores
Own the customer experience loop: analyse NPS detractor themes, trace them to root cause, and drive the operational fixes that remove them
Lead new store openings, relocations and refits from an operations readiness point of view
Partner with the lab and supply chain teams to protect turnaround time, order accuracy and stock integrity
Build and run frontline training and onboarding content in partnership with cluster managers
Pilot new tools, formats and ways of working in a handful of stores, then scale what proves out
About you
5+ years in multi-store retail operations, with meaningful time spent supporting or running 10 or more stores
Strong process instinct
Genuine comfort with data: Excel/Sheets to a high standard, and the ability to build a dashboard someone will actually use
A track record of writing SOPs that people follow, not documents that sit in a folder
Influence without authority where you'll be asking store teams who don't report to you to change how they work
Willing to be in stores several days a week. This is not a desk job, ready to get hands-on
Eligible to work in Singapore
About us
Lenskart operates 30 stores across Singapore, and we're growing fast providing next-day lab delivery, new store formats and a brand moving from affordable to aspirational.
Job summary
Own retail operations standards, audits, and performance across 30 Lenskart stores in Singapore.
Lenskart is Asia’s largest eyewear company serving 90 million people - helping them see better and lead better quality lives. We have more than 2000 omni-channel stores across 200 cities in Asia and the Middle East. Our aim is to serve One Billion eyes by 2025 globally. And in this journey, we want to go beyond vision correction to transform the way people see and experience the world. That’s our new purpose - and we can only get there through cutting-edge technology and exceptional people.
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