Owndays Singapore Pte Ltd Hiring! Full Time Junior E-commerce - CRM Executive in - Ricebowl

Responsibilites:

1. E-commerce Execution

• Support the planning and execution of online campaigns (e.g. promotions, seasonal sales, product launches)
• Build and maintain campaign timelines and trackers
• Work closely with the design team for banner and creative asset creation
• Prepare clear briefs including banner sizes, copy, deadlines, and placement requirements.
• Grow online sales and other crucial online KPIs for the Singapore market.
• Support ad-hoc e-commerce and system-related tasks as required

2. TikTok Shop Seller Centre Management (Very Important)

• Manage product listings on TikTok Shop Seller Centre
• Process and monitor orders end-to-end, order confirmation, fulfilment coordination, returns/refunds, and resolving order-related disputes or buyer queries
• Support affiliate programme management: onboarding and communicating with affiliates/creators, tracking commission structures, and monitoring affiliate-driven sales performance
• Coordinate LIVE stream selling operations, including scheduling, host briefing, and working with hosts/creators (including LOA and commission terms where applicable)
• Monitor TikTok Shop campaign participation (e.g. flash sales, vouchers, GMV Max) and ensure listings comply with platform policies and category requirements
• Track TikTok Shop performance metrics (GMV, conversion, affiliate contribution) and flag issues or optimisation opportunities to the E-commerce Manager

3. CRM Execution (Online & Offline)

• Execute CRM campaigns for both online and offline customers across Email, Push Notifications, and SMS using CleverTap
• Work closely with the Marketing team to align CRM communications with ongoing brand, retail, and promotional campaigns
• Work with Design team for eDM creation

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 2 - 3 years of experience in eCommerce, CRM, or related roles
• Experience with Tiktok Seller centre management (MUST)
• Good communication skills and ability to work with regional teams (Important)
• Experience with Analytics tools is a must (GA4 and PowerBI)
• Comfortable working with spreadsheets and data
• Strong attention to detail and ability to manage multiple tasks
• Willingness to learn and take ownership of execution tasks

Reporting Line

Reports directly to E-commerce Manager