- Singapore
Income Insurance Limited Hiring! Full Time Customer Engagement Executive (1 year contract) in - Ricebowl
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Job Description
Responsibilities
Responsibilities
JOB DESCRIPTION
JOB DESCRIPTION
- Support the Customer Engagement team in the implementation, coordination and tracking of regulatory initiatives.
- Assist in the operationalisation of new complaints‑handling frameworks, procedures and processes.
- Handle customer complaints relating to all insurance products (Life, Health, General, Group), staff and representatives’ conduct and Income’s services.
- Perform operational and administrative duties such as managing the central mailbox, assigning cases, maintaining trackers and documentation, and taking minutes during internal meetings and etc.
- Undertake projects, assignments or ad‑hoc tasks as delegated by the Senior Manager or CE managers.
- Prior experience in complaints management, customer operations, and regulatory support would be preferred.
- Strong written and verbal communication skills with the ability to handle customer interactions professionally and empathetically.
- Ability to work independently while maintaining accuracy and service quality.
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