JEV Management & Trading Hiring! Full Time (Mandarin Speaking) Account Manager in Selangor, Earn up to MYR 12,000 - Ricebowl

Are you a client-focused professional with experience in software solutions or technology sales?

Our client is looking for a dedicated and results-driven Account Manager to manage and grow relationships with existing strategic clients. This role focuses on client satisfaction, account retention, upselling and cross-selling opportunities, and building long-term partnerships that contribute to business growth.

Job Details

Employment Type: Full-Time
Location: Petaling Jaya, Selangor
Working Hours: Monday – Friday, 9:00 AM – 6:00 PM
Salary: Up to RM12,000 per month
Commission: Quarterly Commission
Work Arrangement: Hybrid — Remote on Wednesdays

Salary & Benefits

• Salary: Up to RM12,000 per month
• Quarterly Commission
• EPF & SOCSO
• Annual Leave & Medical Leave

Requirements

• Bachelor's Degree in Business, Engineering, IT, or a related field is preferred.
• Minimum 3 years of experience in software solution sales or account management.
• Proven track record in achieving recurring sales or account growth targets.
• Experience in software solutions, SaaS, or technology-related sales.
• Knowledge of cloud platforms, AI solutions, computer vision, or eKYC technologies is an added advantage.
• Understanding of solution implementation and technical service delivery processes.
• Excellent communication and presentation skills.
• Strong relationship-building and client management abilities.
• Strong analytical and problem-solving skills.
• Customer-centric mindset with a strong focus on client satisfaction.
• Able to manage multiple accounts and priorities effectively.
• Proactive, self-motivated, and results-oriented.
• Able to work collaboratively in a dynamic environment.
• Proficient in English, both written and spoken.
• Additional languages are an added advantage.

Key ResponsibilitiesClient Relationship Management

• Build and maintain strong, long-term relationships with existing clients.
• Serve as the primary point of contact for client inquiries and support.
• Understand client needs and recommend appropriate solutions.
• Ensure high levels of client satisfaction and engagement.

Account Growth & Revenue Expansion

• Identify upselling and cross-selling opportunities within existing accounts.
• Support recurring sales and account renewal targets.
• Negotiate contract renewals, pricing, and service agreements.
• Drive account retention and revenue growth.

Client Support & Coordination

• Collaborate with internal teams including Sales, Product, Technical Support, and Marketing.
• Ensure smooth delivery of solutions, implementation, and support.
• Coordinate solution design, installation, training, and ongoing service support.
• Address client concerns and resolve issues in a timely and professional manner.

Account Monitoring & Reporting

• Monitor account performance and client satisfaction levels.
• Prepare regular reports covering account status, renewals, and client feedback.
• Provide insights and recommendations to improve client experience and retention.
• Track and manage multiple accounts and projects simultaneously.

Working Location

Petaling Jaya, Selangor

Pay: Up to RM12,000.00 per month

Work Location: In person