- North Bridge Road Downtown Core Central Region (Singapore) Singapore
Ibis Singapore On Bencoolen Hiring! Full Time Front Office Supervisor in Central Region (Singapore), Earn up to SGD 3,000 - Ricebowl
Front Office Supervisor
Ibis Singapore On Bencoolen
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Job Description
Responsibilities
The Front Office Supervisor leads daily Front Desk operations to ensure seamless guest service delivery. You will drive team performance, manage room inventory, and uphold service excellence to enhance guest satisfaction and operational efficiency.
Responsibilities:
Lead the Front Desk team to deliver smooth, efficient reception operations during shifts
Collaborate with theDuty Manager to review and optimize staffing rosters for maximum operationalefficiency
Support the Guest Service Executive in resolving operational issues promptly to maintain servicequality
Manage room inventory and allocations in accordance with hotel directives, planning arrivals with attention to special guest requests
Coordinate daily with housekeeping to ensure timely room cleaning, guest departures, and VIP arrivals processing
Update and expertly operate the PMS (Opera) system for Front Office functions and train team members on its use
Foster strong working relationships within the team to ensure professional, warm guest greetings aligned with the Heartist service culture
Identify guest needs accurately and direct requests to the appropriate personnel for swift resolution
Monitor team performance standards and report operational issues or concerns proactively
Assist the Duty Manager in handling guest requests and complaints to ensure guest satisfaction
Train new and existing team members to uphold service standards and operational procedures
Act as a Loyalty Ambassador by promoting Accor Live Limitless (ALL) and ALL Plus programs consistently
Support the Assistant/Front Office Manager in monitoring and verifying retro-claims foraccuracy
Champion the implementation of the Accor Vision and actively demonstrate Accor Values in daily operations
Requirements:
Bachelor's Degree or Diploma in Hospitality Management or equivalent
Minimum of 3-5 years of relevant experience in a similar capacity
Previous experience in a similar leadership role is an asset
A service-focused personality is essential
Prior experience working with Opera or a related system
Strong interpersonal and problem-solving abilities and the ability to lead by example
IBIS SINGAPORE ON BENCOOLEN
Responsibilities:
Lead the Front Desk team to deliver smooth, efficient reception operations during shifts
Collaborate with theDuty Manager to review and optimize staffing rosters for maximum operationalefficiency
Support the Guest Service Executive in resolving operational issues promptly to maintain servicequality
Manage room inventory and allocations in accordance with hotel directives, planning arrivals with attention to special guest requests
Coordinate daily with housekeeping to ensure timely room cleaning, guest departures, and VIP arrivals processing
Update and expertly operate the PMS (Opera) system for Front Office functions and train team members on its use
Foster strong working relationships within the team to ensure professional, warm guest greetings aligned with the Heartist service culture
Identify guest needs accurately and direct requests to the appropriate personnel for swift resolution
Monitor team performance standards and report operational issues or concerns proactively
Assist the Duty Manager in handling guest requests and complaints to ensure guest satisfaction
Train new and existing team members to uphold service standards and operational procedures
Act as a Loyalty Ambassador by promoting Accor Live Limitless (ALL) and ALL Plus programs consistently
Support the Assistant/Front Office Manager in monitoring and verifying retro-claims foraccuracy
Champion the implementation of the Accor Vision and actively demonstrate Accor Values in daily operations
Requirements:
Bachelor's Degree or Diploma in Hospitality Management or equivalent
Minimum of 3-5 years of relevant experience in a similar capacity
Previous experience in a similar leadership role is an asset
A service-focused personality is essential
Prior experience working with Opera or a related system
Strong interpersonal and problem-solving abilities and the ability to lead by example
IBIS SINGAPORE ON BENCOOLEN
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