Starbucks Hiring! Full Time Senior manager, operations and growth in Hong Kong - Ricebowl

Now Brewing – senior manager, operations and growth!  
#tobeapartner

Job Summary
This role contributes to the success of Starbucks Asia Pacific by providing strategic field leadership across licensed markets to drive sales growth, cost optimization, customer satisfaction, and commercial capability.

The role partners closely with Licensee Operations leaders, Starbucks licensing directors, and general managers to strengthen operational health, build organizational capability, and ensure consistent delivery of the Starbucks Experience. Leveraging deep operational expertise, financial acumen, and advisory leadership, this position influences market performance and delivers sustainable business outcomes.

Key Responsibilities
1) Strategic Advisory & Market Leadership
•    Serve as a trusted advisor to GMs and licensees, connecting brand standards, operational execution, and financial performance
•    Build strong relationships with the right-level market leaders to influence without authority
•    Understand licensee structures, competitive landscape, and growth strategies to guide market decisions

2) Operational Excellence & Field Leadership
•    Serves as expert on established relevant resources and store operating standards, procedures and Global Licensing Framework 
•    Demonstrates deep understanding of operational programs and standards, and effectively applies and communicates their business impact and value to licensees

3) Capability Building & Coaching
•    Coach Market ops leaders to improve operational and leadership effectiveness
•    Diagnose capability gaps and co-create targeted action plans

4) Business Performance & Insight-Led Problem Solving
•    Leverage the Grow Program and key KPIs to conduct focused operational assessments
•    Turn data and field insights into actionable strategies that improve market performance, enhance customer experience, and accelerate growth and profitability

5) Culture, Communication & Alignment
•    Communicate priorities and expectations clearly across diverse markets and cultures
•    Establish strong feedback loops to ensure alignment and adoption
•    Partner cross-functionally and share learnings to continuously improve regional execution

6) Planning & Prioritization
•    Focus time and energy on highest-impact activities that support regional and market priorities
•    Partner with Market leaders on planning cycles to ensure effective implementation and sustainment
•    Adapt priorities quickly based on performance gaps and evolving business needs