- Singapore
NK EDUCATION PTE. LTD. Hiring! Full Time Center manager in , Earn up to SGD 4,500 - Ricebowl
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Job Description
Responsibilities
Reporting to Director
Monitor centre services by external operator.
Strategies, Create, Plan and organize the curriculum and programmes for the centre.
Manage the deployment, professional development and well-being of staff.
Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.
Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.
Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
Responsible for the recruitment, training, induction and coaching strategy across the centres
Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.
Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation
Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.
Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .
Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
Deliver cost efficiencies and increased in Customer Satisfaction Scores.
Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .
Here at NK Robotics, we believe in nurturing a future-ready generation, equipped to harness the power of technology and AI. With over 500 lessons, students of all levels will be able to develop the capabilities to think creatively and analytically.
Our courses are also designed to spark interest in S.T.E.A.M. (Science, Technology, Engineering, Arts, and Math), allowing every student to grow holistically. By keeping our curriculum constantly updated, we ensure that your child stays ahead of the game.
Our Mission
To empower the students with knowledge of technology and spark curiosity beyond formal education through fun and interactive resources
Our Vision
To nurture a future-ready generation of innovators who are able to create innovative solutions for the future
*************
Monitor centre services by external operator.
Strategies, Create, Plan and organize the curriculum and programmes for the centre.
Manage the deployment, professional development and well-being of staff.
Manage the day to day performance of the Centre Operations to deliver a best in class service, meeting or exceeding all KPIs and within budget.
Set the strategy for the development of the centres, staying abreast of new practices and technologies, ensuring that we gain and maintain recognition for the quality of customer service.
Lead, inspire and co-ordinate the contact centre management team at all levels to create motivated and engaged colleagues.
Be responsible for the end to end customer contact processes and associated customer experience, supporting cross company initiatives to drive improvements, improve efficiency and reduce complaints.
Responsible for the recruitment, training, induction and coaching strategy across the centres
Work closely with teacher/manager in Training delivery teams. Taking responsibility for the ongoing development all levels of centre colleagues.
Reviewing and defining clearly all centre roles, any required shift and candidate profiles required across the contact centre operation
Lead an effective resource planning team, ensuring that resource is fully utilized and any contact demand is effectively covered.
Applying best practice, develop continuous improvement plans and make recommendations based upon the employee and customer insight.
Develop plans and offer insight and knowledge to the organization on the use of new tools and technologies; Telephony, CRM and WFM to create a cost effective operation consistently achieving contact handling .
Act as the Voice of the Customer, championing change and improvements across the customer experience, drive change and influence future change/projects to support and achieve improvements in the customer experience.
Deliver cost efficiencies and increased in Customer Satisfaction Scores.
Enhance the quality of customer interactions, ensuring quality assurance, compliance, regulatory and legal obligations are met across all interactions.
Responsible for student recruitment drive; sales and marketing of the centres to meet or exceed the KPI .
Here at NK Robotics, we believe in nurturing a future-ready generation, equipped to harness the power of technology and AI. With over 500 lessons, students of all levels will be able to develop the capabilities to think creatively and analytically.
Our courses are also designed to spark interest in S.T.E.A.M. (Science, Technology, Engineering, Arts, and Math), allowing every student to grow holistically. By keeping our curriculum constantly updated, we ensure that your child stays ahead of the game.
Our Mission
To empower the students with knowledge of technology and spark curiosity beyond formal education through fun and interactive resources
Our Vision
To nurture a future-ready generation of innovators who are able to create innovative solutions for the future
*************
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