- Ang Mo Kio North-east Region (Singapore) Singapore
ACADEMIA PTE. LTD. Hiring! Full Time Front desk Department Executive in North-east Region (Singapore), Earn up to SGD 3,500 - Ricebowl
Front desk Department Executive
ACADEMIA PTE. LTD.
Share
Save
Working Location
Job Description
Responsibilities
Academia is looking for full-time Customer Service Executive who is outgoing, meticulous and well-spoken.
Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.
Responsibilities
:
Provide general front desk assistance to walk-in students and parents
Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
Assist students and parents with registration and scheduling changes by inputting changes into the student database
Assist students and parents with invoicing and payment via credit card or bank transfer
Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
Provide administrative support to teachers when required, including printing, photocopying, and scanning
Perform any other duties as required and assigned by Management
Requirements
:
Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
Past experience in front-facing customer service is a plus
Two weekdays off per week
Salary: $3000 to $3,500
Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.
Founded in 2013, Academia’s vision has always been to create a vibrant community of educators who share the same philosophy that learning can be a powerful and transformational experience. Today, we continue to make progress in that direction. As a collective, our educators represent a diversity of teaching styles, pedagogies and passions which they are empowered to bring to their lesson. And as a community of educators, decision-making is decentralised, allowing each individual voice to be heard and de-prioritising top-down approaches to education in favour of collective responsibility and accountability. In short, Academia is a diverse, decentralised and communitarian company that places educators at the heart of the company, so they can bring their best selves to every single lesson.
Candidates who are passionate about providing quality customer service and engaging interactions are more than welcome.
Responsibilities
:
Provide general front desk assistance to walk-in students and parents
Respond to phone and online queries about classes, replacement lessons, teachers, curriculum, and policies
Assist students and parents with registration and scheduling changes by inputting changes into the student database
Assist students and parents with invoicing and payment via credit card or bank transfer
Handle and resolve special requests and complaints in a professional manner, escalating to management where necessary
Provide administrative support to teachers when required, including printing, photocopying, and scanning
Perform any other duties as required and assigned by Management
Requirements
:
Fluent in English and Mandarin (to provide clear explanations for both English and Mandarin speaking clients)
Computer literate – able to use Microsoft office and able to learn/use various computer applications to respond to client queries and input or change client data
Past experience in front-facing customer service is a plus
Two weekdays off per week
Salary: $3000 to $3,500
Please apply online with your CV and cover letter. Only shortlisted candidates will be notified.
Founded in 2013, Academia’s vision has always been to create a vibrant community of educators who share the same philosophy that learning can be a powerful and transformational experience. Today, we continue to make progress in that direction. As a collective, our educators represent a diversity of teaching styles, pedagogies and passions which they are empowered to bring to their lesson. And as a community of educators, decision-making is decentralised, allowing each individual voice to be heard and de-prioritising top-down approaches to education in favour of collective responsibility and accountability. In short, Academia is a diverse, decentralised and communitarian company that places educators at the heart of the company, so they can bring their best selves to every single lesson.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More