- Singapore Singapore
DART GLOBAL FORWARDING PTE. LTD. Hiring! Full Time Customer Service Executive- Account Management Executive in , Earn up to SGD 3,500 - Ricebowl
Customer Service Executive- Account Management Executive
DART GLOBAL FORWARDING PTE. LTD.
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Job Description
Responsibilities
The E/SE is responsible for all day-to-day operations strategy and management, as well as to support Company’s long and short term plans.
More specifically, the duties and responsibilities of the E/SE include the following:
1. Develop, review and refinement of strong relationship with clients.
2. Execute airfreight, Seafreight, crossborder, local trucking shipments for the assigned clients.
3. Client Management, in line with SE& CM where applicable
5. Ensure all revenue and cost is covered with accurate billing and accruals in time before end month is achieved with a proper cost management as below:
7. Maintain High level of motivation daily to achieve Customer Satisfaction and Good Operations Execution.
8. Ensure all inventory are well maintained and moved within agreed time lines
9. Ensure revenue growth is achieved in a responsible and profitable manner, both organically and/or through possible acquisitions
11. Motivate a high performance, innovative and results driven team.
13. Ensure effective internal controls and management information systems are in place;
14. Ensure compliance to the Company work procedures to enable it to conduct its activities both lawfully and ethically;
15. Keep abreast of market trends, external and internal factors that may affect the Company and implement processes and systems to ensure that management of the Company is adequately informed
16. Abide by specific internally established control systems and authorities; lead
by personal example and encourage all employees to conduct their activities ethically in accordance with all applicable laws and the Company’s standards and policies.
17. Continuous Operations & Service Improvements and Excellence
DART is a young and vibrant company but rich in talented and passionate experienced professionals who will provide our customers an outstanding solutions and excellence services.
DART Global Forwarding established its presence in Singapore in 2017 by innovative and energetic professionals, who are passionate about sophisticated yet interesting Logistics and Supply Chain.
The Logistics specialists at DART are capable of moving anything in the world, - > reviewing the challenges, exploring the possibilities, collaborating with the right partners, putting the right plan, managing through the execution, leading to customers satisfaction.
Our Culture
At DART we value every employee's ideas, talents and skills. We encourage them to participate in continuous improvement to deliver beyond excellence and customers' expectations. Our culture is built upon our values of open communication and teamwork, customer focus and relationships, quality service and excellence, seeing beyond the boundary and transforming the odds. We continue to build our reputation, result of our experienced professionals who strive to excel our customers' needs, translating leading edge ideas into distinctive solutions and solving the complexities to provide our customers the best solution.
Our Vision
To be the Distinctive Logistics Solutions Provider.
Our Mission
Our Mission is to Transform the Supply Chain, through experience, innovation and technology, exceeding customers’ expectation, to solve any complex logistics challenges.
More specifically, the duties and responsibilities of the E/SE include the following:
1. Develop, review and refinement of strong relationship with clients.
2. Execute airfreight, Seafreight, crossborder, local trucking shipments for the assigned clients.
3. Client Management, in line with SE& CM where applicable
- Adhere and follow SOPs regularly and ensure it is reviewed often with superior.
- Adhere, understand customers’ KPI requirement, facilitate implementation and ensure compliance.
- Manage customers’ expectation by ensuring proper Customer Service and without any failure in Operations.
- Monthlyor quarterly business review with respective superior, where applicable
5. Ensure all revenue and cost is covered with accurate billing and accruals in time before end month is achieved with a proper cost management as below:
- Facilitatingall shipments profitably
- Sourcing for competitive rates
- Ensuring proper accruals in time
- All operation and Customer Service updates and done on a timely manner.
- Referring all Quotes, Cost and Billings to superior or CM before sending to the client and approving for payment.
7. Maintain High level of motivation daily to achieve Customer Satisfaction and Good Operations Execution.
8. Ensure all inventory are well maintained and moved within agreed time lines
9. Ensure revenue growth is achieved in a responsible and profitable manner, both organically and/or through possible acquisitions
- Facilitatingall shipments profitably
- Sourcing for competitive rates
11. Motivate a high performance, innovative and results driven team.
- Staff development and performance appraisal
13. Ensure effective internal controls and management information systems are in place;
14. Ensure compliance to the Company work procedures to enable it to conduct its activities both lawfully and ethically;
15. Keep abreast of market trends, external and internal factors that may affect the Company and implement processes and systems to ensure that management of the Company is adequately informed
16. Abide by specific internally established control systems and authorities; lead
by personal example and encourage all employees to conduct their activities ethically in accordance with all applicable laws and the Company’s standards and policies.
17. Continuous Operations & Service Improvements and Excellence
DART is a young and vibrant company but rich in talented and passionate experienced professionals who will provide our customers an outstanding solutions and excellence services.
DART Global Forwarding established its presence in Singapore in 2017 by innovative and energetic professionals, who are passionate about sophisticated yet interesting Logistics and Supply Chain.
The Logistics specialists at DART are capable of moving anything in the world, - > reviewing the challenges, exploring the possibilities, collaborating with the right partners, putting the right plan, managing through the execution, leading to customers satisfaction.
Our Culture
At DART we value every employee's ideas, talents and skills. We encourage them to participate in continuous improvement to deliver beyond excellence and customers' expectations. Our culture is built upon our values of open communication and teamwork, customer focus and relationships, quality service and excellence, seeing beyond the boundary and transforming the odds. We continue to build our reputation, result of our experienced professionals who strive to excel our customers' needs, translating leading edge ideas into distinctive solutions and solving the complexities to provide our customers the best solution.
Our Vision
To be the Distinctive Logistics Solutions Provider.
Our Mission
Our Mission is to Transform the Supply Chain, through experience, innovation and technology, exceeding customers’ expectation, to solve any complex logistics challenges.
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