Sandpiper Hiring! Full Time Account Manager, Analytics - Insights in Federal Territory - Ricebowl

About the job

Ensure the growth and effective management of client accounts and contribute to the growth of Sandpiper Research & Insights by managing data analytics, research & insights, and performance measurement projects and supporting the development of client growth and new business.

You will manage the delivery of client analytics and research programmes, playing a key role in supporting our clients’ communication and business objectives. Programmes include media analytics, social media listening and analysis, market research, measurement and evaluation, and data-driven strategic counsel.

Reporting to the MD - Research & Insights, the Account Manager, Research & Insights provides guidance to analytics and intelligence team members, supporting the implementation of strategic plans and helps maintain strong client relationships. The successful candidate will be based in Malaysia but will work for our clients across the Asia Pacific region.

This role also involves contributions to new business development and expansion of client accounts to support the growth of existing accounts globally.

Key Competencies

• Strong analytical skills
• Highly competent in data analysis
• Strong written and verbal communications skills
• Strong attention to detail
• Good business acumen skills
• Strong project management skills
• Strong problem-solving skills
• Expert in Microsoft Excel
• Strong data storyteller

At a general level, the responsibilities include the following:

• Apply proficient research management skills with enthusiasm and proactivity
• Leverage diverse methodologies including quantitative, qualitative, primary and secondary research methods
• Lead and support the execution of research programmes
• Produce compelling insights and data-driven narratives from research data
• Track time effectively and work efficiently, ensuring high-quality client servicing
• Consistently deliver high standards of client work with strong attention to detail
• Be a role model for Sandpiper’s values and behaviours, embracing the company’s one P&L approach.

Research & insights responsibilities:

• Design and manage timely and effective research projects (including Boolean search strategy, report template design, analysis and reporting)
• Maintain a good understanding of clients’ business objectives, and the issues in their sector
• Liaise with and manage research suppliers
• Oversee analytics report creation, including writing research findings and key messages
• Contribute to the design and execution of measurement and evaluation projects
• Work with analysts, account teams and design team to oversee quality assurance
• Stay up to date on emerging trends, technologies, and best-in-class creative work, incorporating them into strategic planning to deliver innovative approaches

Client handling and research management

• Take the lead in fielding day-to-day client contact at appropriate levels
• Provide clear, timely management of research projects
• Maintain an up-to-date understanding of client business and industry developments, as well as new research techniques
• Lead discussions in parts of client meetings and takes ownership of some client programmes
• Proactively seeks opportunities to strengthen client relationships
• Demonstrate a high level of written and verbal communication, using the appropriate style for both external and internal audiences

Team Contribution

• Manage projects with junior team members, including direct input on work product to ensure quality delivery
• Take the lead in task distribution, ensuring the timely and efficient delivery of actions
• Support client leads in delivering effective and profitable programmes
• Actively seek colleagues’ perspectives and embrace their experiences to strengthen team performance
• Provide, accept and deliver both immediate and long-term feedback to foster growth among junior team members
• Demonstrate the confidence to challenge, listen to others, and seek help when needed

Business development

• Assist with the preparation and pitching of new business proposals
• Actively cultivate an external network and industry profile with growing confidence
• Proactively engages in networking to gather leads, independently or with colleagues
• Provide valuable intelligence and insights to support clients and colleagues
• Approach new business briefs with a thirst for knowledge and an inquisitive mindset
• Offer fresh ideas and innovative thinking to new business opportunities and existing clients projects, while beginning to identify potential avenues for organic growth

Requirement

• A bachelor’s degree in Survey Research, Statistics, Data Science or a related field.
• 4-6 years of relevant experience, agency experience is an advantage
• Strong client servicing and account management skills.
• Excellent writing, presentation and communication skills.
• Good interpersonal and presentation skills
• Fluent in English, proficiency in an additional language would be an advantage

If you want to work for the agency of the future, looking for a fresh challenge and want to shape the future of the communications industry, the Sandpiper team would like to have a coffee with you. Please send your CV to *************