RiDiK (a Subsidiary Of CLPS. Nasdaq: CLPS) Hiring! Full Time Help Desk Support Specialist in - Ricebowl

Helpdesk Support Engineer

Company: RiDiK Pte Ltd

EXP: 7 Years

Location: Singapore

Job Summary:

We’re Seeking Helpdesk Support Engineer to support our team in Singapore. This role offers the opportunity to work on meaningful projects, collaborate with talented colleagues, and contribute to the success of a growing company. If you’re someone who takes initiative, values continuous learning, and thrives in a collaborative setting.

Key Responsibilities

• Manage IT portfolio operations, including subscriptions, billing, funding, procurement, utilization, and payment reconciliation.

• Coordinate TSM operations, service requests, quotas, site operations, escalations, staffing, contracts, funding, and transition continuity.

• Oversee COMET Mobile and device operations, including procurement, configuration, onboarding, handover, replacement, reassignment, and termination.

• Support service flexibility and security controls, including user eligibility, approvals, provisioning, and access/whitelisting governance.

• Maintain operational trackers, SOPs, RACI matrices, process flows, and handover documentation.

• Coordinate with GovTech, EUSS, TSMs, Service Reps, Finance, Procurement, Security, and Technical teams to drive actions to closure.

• Identify process gaps, operational risks, dependencies, and improvement opportunities and coordinate implementation with relevant stakeholders.

About CLPS RiDiK

RiDiK is a global technology solutions provider and a subsidiary of CLPS Incorporation (NASDAQ: CLPS), delivering cutting-edge end-to-end services across banking, wealth management, and e-commerce. With deep expertise in AI, cloud, big data, and blockchain, we support clients across Asia, North America, and the Middle East in driving digital transformation and achieving sustainable growth. Operating from regional hubs in 10 countries and backed by a global delivery network, we combine local insight with technical excellence to deliver real, measurable impact. Join RiDiK and be part of an innovative, fast-growing team shaping the future of technology across industries