LIAN HONG GROUP Hiring! Full Time Customer Service Executive in Johor, Earn up to MYR 3,500 - Ricebowl

Work Location Available: Pontian & Johor Bharu

Job Function and Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, or in person.
• Build and maintain strong, positive relationships with both new and existing customers.
• Handle and resolve customer complaints effectively and courteously.
• Conduct follow-ups with customers after sales or service to ensure satisfaction and address any concerns.
• Maintain and regularly update an accurate and organized customer database.
• Collaborate with sales, service, and other departments to ensure a seamless customer experience.
• Organize and coordinate customer engagement activities, including loyalty programs and event such as roadshows and campaigns to enhance brand visibility.
• Monitor and track Sales Advisor SSI (Sales Satisfaction Index) and CSI (Customer Service Index) scores to ensure targets are met.
• Prepare regular reports on customer feedback, service quality, and satisfaction levels.
• Perform ad-hoc tasks as required to support dealership operations.
• Ensure full compliance with HQ sales processes, customer care policies, and operational standards.
• To perform any other duties specified by SM/superior.

Pay: RM2,500.00 - RM3,500.00 per month

Benefits:

• Free parking
• Professional development

Work Location: In person