Kris Infotech : Technology & Talent - Synced Hiring! Full Time Mid-Level role (L2 SUPPORT) in - Ricebowl

Job responsibilities:

RELATIONSHIPS & COMMUNICATION (40%)

• Able to take initiative and act proactively rather than waiting for instructions.
• With a service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.
• Balance between IT skills vs Business Soft Skills. He or she needs to be able to report information/incidents accurately to superior like the business impact, workaround measures.

CONTINUOUS IMPROVEMENT (30%)

• Maintain detailed user request logs and create comprehensive reports for stakeholders.

PROJECT PLANNING & EXECUTION (10%)

• Work closely with L3 Support & Vendors. L2 Support role will define the SLAs and ensure L3 Support/Vendors adhere to the guidelines.

TECHNOLOGY EXPOSURE (20%)

• Experience in administering Windows Server and Linux Server environments.
• Experience in performing basic application health checks.
• Experience in supporting banking applications or applications for financial institutions.

Requirement and qualification:

• Degree in technology from a recognized educational institution.
• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.
• Over 8 years of experience in Corporate Banking Domain L2 Support including CASA, Loans and Lending Products, Treasury / Market Products, Accounting and General Ledger, Payments and Cash Management, Regulatory Reporting.