YC CAPITAL SDN BHD Hiring! Full Time Customer Service Assistant in Federal Territory, Earn up to MYR 2,800 - Ricebowl

JOB SUMMARY

We are looking for a friendly, customer-focused, and responsible Customer Service Assistant to support our daily customer service operations. The successful candidate will assist customers, handle enquiries, resolve basic complaints, and ensure a positive customer experience across our F&B operations.

KEY RESPONSIBILITIES

• Attend to customer enquiries through phone, WhatsApp, social media, and other communication channels.
• Respond to customer feedback, complaints, and enquiries in a professional and timely manner.
• Provide accurate information regarding menu items, promotions, outlets, operating hours, and services.
• Record and follow up on customer complaints or issues until resolution.
• Coordinate with relevant departments and outlets to resolve customer-related matters.
• Maintain proper records of customer enquiries, feedback, and complaints.
• Monitor customer feedback and highlight recurring issues to the supervisor.
• Support customer service initiatives and campaigns to improve customer satisfaction.
• Perform other duties and administrative tasks assigned by the Supervisor or Management.

REQUIREMENTS

• SPM, Certificate, Diploma, or equivalent qualification.
• Fresh graduates are encouraged to apply.
• Previous experience in Customer Service, F&B, Retail, Call Centre, or related industries is an added advantage.
• Good communication skills in Bahasa Malaysia and English. Mandarin is an added advantage.
• Friendly, patient, and customer-oriented personality.
• Able to handle customer complaints professionally.
• Good interpersonal and problem-solving skills.
• Basic computer skills, including Microsoft Office and/or Google Workspace.
• Able to work independently and as part of a team.
• Willing to work according to operational requirements when necessary.

KEY COMPETENCIES

• Customer Service & Communication
• Problem Solving
• Teamwork
• Time Management
• Attention to Detail
• Positive Attitude
• Adaptability

Pay: RM1,800.00 - RM2,800.00 per month

Benefits:

• Flexible schedule
• Gym membership
• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development

Work Location: In person