Established in 2015, H Properties Limited (“H Properties”), a member of Lee Kum Kee Group, is a dedicated specialist in property investment and asset management. Our portfolio spans across prime districts of major cities like Hong Kong, Shanghai, Guangzhou, and London. It includes award-winning premium buildings that provide tenants and customers with exceptional business, work, leisure, and living environments. We are not just in the business of property – we are in the business of people. We strive to co-create a happier world through innovative real estate solutions. Our unwavering mission is to create happier places for people to work better, live better and ultimately feel happier. Happiness lies at the heart of everything we do. We aim to transform each building into a happier space, where we actively promote pet-friendly and sustainability, organize enriching activities focused on well-being, and even provide a tenant-exclusive space called "Happy Moment". Our goal is to create happier communities for our tenants and customers, enabling everyone to enjoy a healthier and happier work-life experience.
Roles & Responsibilities:
Define and manage the product roadmap for CRM, resident platform, and internal workflow tools.
Lead integration planning and delivery for APIs connecting CRM with accounting/finance systems, leasing systems, and property management systems
Own product backlog prioritization, sprint planning support, testing coordination, and release readiness with technology partners
Manage external vendors, app developers, UX/UI designers, and system integrators to ensure timely and quality delivery
Oversee resident app features such as onboarding, announcements, event/community functions, chat or messaging, service requests, notices, surveys, and engagement tools
Drive improvements in user experience, adoption, retention, and resident satisfaction through data-driven iteration
Establish reporting and dashboard requirements to support management visibility on leasing, occupancy, resident engagement, and operational performance
Ensure data governance, access control, system reliability, and proper documentation across all digital tools and integrations
Support change management, internal training, and adoption across business units
Requirements:
More than 5 years of experience in digital product management, product ownership, CRM systems, data analytics and systems implementation
Degree in Business, Information Systems, Computer Science, Digital Product, Engineering, or related discipline
Experience managing API-based integrations and working with external software vendors or development teams
Experience with residential, hospitality, co-living, serviced apartment, or property-related operations is highly preferred
Excellent interpersonal and communication skills with attentive, confident and professional personality
Solid organizational skills, superior attention to detail and strong multitasking abilities which enable the completion and juggling of many tasks and responsibilities in a fast-paced environment
Ability to think outside the box and find effective solutions
Adept at investigating problems and fixing them in the most efficient way possible
Knowledgeable in Power BI or equivalent, SQL, relational databases, plus one or more programming languages. Any prior experience with Microsoft ERP an advantage
Innovative, self-motivated and passionate individual with strong analytical and problem-solving skills
Experience in client-side project management for residential or hospitality assets
Exposure to co-living, serviced apartments, or rental residential repositioning
Commercial mindset with sensitivity to tenant experience, brand standards, and operational readiness
Hands-on, organized, detail-oriented, and able to work under pressure and tight deadlines
About H Properties: *************
All applications received will be used exclusively for recruitment purposes only. Applicants who are not contacted within 4 weeks should consider their application unsuccessful for the position advertised. Data supplied by applicants will be kept for 12 months.
Full-time