JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Key Responsibilities:
Manage and coordinate multiple vendors and contractors. Negotiate with vendors on contracts and costs.
Perform spot checks on cleaning and maintenance services
Respond to ad-hoc requests from employees or management
Ensure all critical issues have been addressed and plan for resolution
Monitor and manage any emergencies or urgent workplace issues.
Continuously assess the workplace for potential improvements in efficiency, safety, or experience
Update asset registers and maintenance schedules
Analyse workplace data and KPIs, preparing monthly reports
Data Analysis and Reporting:
Proficiency in collecting, analyzing, and interpreting workplace data.
Ability to create and present KPI reports and SLAs.
Asset Management:
Experience in maintaining asset registers and inventory.
Knowledge of maintenance planning and execution.
Vendor Management:
Ability to manage and coordinate multiple vendors and contractors.
Experience in conducting quality control checks and spot inspections.
Negotiation skills for managing vendor contracts and costs.
Workplace Experience and Service Management:
Understanding of workplace experience concepts and best practices
Customer service orientation for managing help desk operations and user requests.
Environment, Health & Safety (EHS):
Understanding of EHS regulations and standards
Experience in implementing and maintaining EHS programs.
Knowledge of emergency preparedness and response procedures
Analytical and Problem-Solving Skills:
Ability to identify trends, issues, and improvement opportunities from data.
Critical thinking skills for developing solutions to workplace challenges.
Communication and Interpersonal Skills:
Excellent written and verbal communication abilities
Ability to collaborate effectively with various departments and stakeholders.
Organizational and Time Management Skills:
Capacity to manage multiple tasks and priorities simultaneously.
Attention to detail and ability to meet deadlines.
Technical Skills:
Proficiency in using relevant software and tools for data management and reporting , Microsoft Office.
Understanding of workplace technologies and digital infrastructure.
Qualifications
ITE or Diploma in Facilities Management.
Proven experience in facility management, preferably in a corporate setting.
Excellent organizational, communication, and interpersonal skills.
Proficiency in Microsoft Office Suite.
Preferred Qualifications:
Experience in Vendor management and customer experience.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.