About the Role
We are looking for a proactive and detail-oriented Inside Sales & Operations Coordinator to support our growing international business. This role will collaborate closely with sales teams, distributors, customers, and internal operations to manage sales activities, order processing, sample coordination, distributor reporting, and sales administration. You will also assist with overseas marketing and social media support.
Responsibilities
Sales Support
Process customer and distributor purchase orders (POs) by entering, verifying, and confirming orders through the CRM system to ensure accuracy and timeliness
Maintain and update customer and distributor information in the CRM system, including registrations and account details
Coordinate with sales, logistics, and supply chain teams to ensure timely and accurate order fulfillment
Track and record order status, delivery schedules, and inventory availability to support operational efficiency
Manage customer sample requests by entering sample orders, arranging shipments, and following up on status
Communicate with customers and distributors to resolve order, delivery, sample, and operational queries or discrepancies
Prepare and issue sales invoices, credit notes, and delivery documentation as required for accurate financial processing
Collect and consolidate monthly distributor sales and inventory reports to support sales analysis
Assist with monthly distributor settlements, commission and rebate calculations, and sales reconciliation in coordination with internal teams
Generate basic sales reports and maintain accurate sales, customer, and distributor records
Marketing Support
Update the company’s overseas social media channels with news, product updates, events, and marketing materials to enhance brand presence
Assist in coordinating exhibitions and other overseas marketing activities as needed to support business growth
Provide general administrative and documentation support to the overseas sales team to facilitate smooth operations
Required competencies and certifications
Diploma or Bachelor's degree in Business Administration, Supply Chain, or related field
1–3 years of experience in inside sales, sales operations, customer service, order management, or related roles
Strong organizational skills with attention to detail to manage multiple tasks effectively
Proficiency in Microsoft Office, especially Excel, to support data management and reporting
Effective written and verbal communication skills in English and Mandarin to engage with diverse stakeholders
Ability to multitask, prioritize, and work independently in a dynamic environment
Preferred competencies and qualifications
Experience in the semiconductor, electronics, or technology distribution industry
Experience using CRM or ERP systems to manage sales and operational data
Basic knowledge of international shipping and trade documentation to support logistics coordination