- North Bridge Road Downtown Core Central Region (Singapore) Singapore
YK Manpower Hiring! Full Time MANAGER in Central Region (Singapore), Earn up to SGD 13,000 - Ricebowl
MANAGER
YK Manpower
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Job Description
Responsibilities
CX Performance Management in the Agencies
CX Training and Capability Building
Drive the CX transformation roadmap by identifying, prioritizing, and executing initiatives that digitize customer interactions, redesign key journeys, simplify service touchpoints, and improve customer outcomes across online, self-service, and frontline channels.
Mapping and Documentation of Processes
Governance and Compliance of the Processes
CX Training and Capability Building
Drive the CX transformation roadmap by identifying, prioritizing, and executing initiatives that digitize customer interactions, redesign key journeys, simplify service touchpoints, and improve customer outcomes across online, self-service, and frontline channels.
Mapping and Documentation of Processes
Governance and Compliance of the Processes
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