KENS Apothecary Hiring! Full Time E-Commerce Executive in Federal Territory - Ricebowl

Job Summary

The E-Commerce Executive is responsible for executing online campaigns, managing daily platform operations, and ensuring a seamless customer experience across all e-commerce channels. This role focuses on accurate implementation, operational efficiency, and responsive customer service to support overall business performance.

Key Responsibilities

Platform Operations

• Manage and maintain product listings, pricing, promotions, and inventory across Shopify, Lazada, Shopee, and TikTok Shop
• Ensure all product information, visuals, and pricing are accurate and up to date
• Monitor daily platform health to ensure smooth operations

Campaign Execution

• Execute campaign setups across platforms, including (Voucher creation, Bundles and promotional mechanics, Gift-with-purchase (GWP) configuration, Price updates and scheduling)
• Upload and schedule campaign banners and landing pages
• Ensure all campaign elements are implemented accurately and on time

Customer Experience Management

• Handle customer inquiries across all e-commerce platforms in a timely and professional manner
• Respond to queries related to orders, products, delivery, and promotions
• Manage order issues such as delays, cancellations, returns, and refunds
• Escalate complex cases to relevant teams
• Monitor customer feedback and highlight recurring issues for improvement

Coordination & Execution Support

• Work closely with internal teams (marketing, creative, logistics) to ensure readiness of (Campaign assets, Inventory, Timelines)
• Follow up to ensure deadlines are met and issues are resolved promptly

Performance Monitoring & Reporting

• Track campaign and platform performance daily
• Prepare basic reports on sales, traffic, and campaign results
• Highlight discrepancies, issues, and opportunities for improvement

Website & Technical Support

• Assist with website updates (banners, landing pages, content)
• Coordinate with developers or external partners to troubleshoot basic issues

Requirements

• 1–3 years of experience in e-commerce, operations, or customer service
• Familiarity with Shopify, Lazada, Shopee (TikTok Shop is a plus)
• Strong communication skills with a customer-first mindset
• High attention to detail and execution accuracy
• Good problem-solving and coordination skills
• Ability to multitask in a fast-paced environment
• Proactive, responsible, and able to work independently