Capri By Fraser Hiring! Full Time Reservation Officer in Johor - Ricebowl

Key Responsibilities

• Handle all room reservations via phone, email, and online booking platforms with accuracy and professionalism.

• Respond promptly to guest inquiries, providing information on availability, rates, and promotions.

• Confirm, amend, or cancel bookings while ensuring all details are correctly updated in the system.

• Coordinate with Front Office, Sales, and Housekeeping teams to ensure smooth guest arrivals and special arrangements.

• Promote room upgrades, special packages, and add-on services to maximize revenue.

• Prepare daily and monthly reservation reports, monitoring occupancy and booking trends.

• Ensure compliance with hotel policies while maintaining data privacy and guest confidentiality.

• Deliver excellent customer service to create a positive first impression for all guests.

What we're looking for

• Diploma/Degree in Hospitality, Tourism Management, or a related field.

• Fresh graduates are welcome to apply.

• Good communication skills in English, Bahasa Malaysia, and Mandarin.

• Ability to speak, read, and write Mandarin is required to communicate effectively with Mandarin-speaking guests and handle written correspondence.

• Detail-oriented, customer-focused, and able to multitask in a fast-paced environment.

• Experience in hotel reservations, front office or customer service is an added advantage.

• Able to work on rotating shifts, including weekends and public holidays, based on operational requirements.