KMHNiaga Hiring! Full Time Nightlife Operations Consultant (Project-Based) in Selangor - Ricebowl

Job Summary

A high-impact project engagement to standardize, streamline, and optimize nightclub operations through robust SOP rollout and structured staff training.

Key Deliverables

• Standardization & SOP Development: Review existing workflows and engineer end-to-end SOPs covering floor management, bar operations, VIP table handling, ticketing/cashiering, and beverage inventory control.

• Floor Audit & Process Optimization: Identify operational bottlenecks during live service; implement actionable solutions to improve turnaround speed, queue control, and safety protocols.

• Hands-on Service Training: Deliver structured briefings and live-shift coaching to service staff and supervisors to elevate discipline, hygiene, and hospitality standards.

• Control Tools & Checklists: Build day-to-day operational tools, including opening/closing checklists, shift handover logs, and inventory discrepancy trackers.

• Handover & Sustainability: Coach team leaders on executing the new frameworks independently, culminating in a structured sign-off and operational handover.

Requirements

• Proven background in nightlife, entertainment lounge, or high-volume hospitality operations in a managerial capacity.

• Demonstrated experience in writing operational manuals/SOPs and rolling out new workflows.

• Strong floor presence and willingness to conduct assessments during night-shift operations.

• Clear communicator with strong mentoring and problem-solving skills.