MAHSA Hiring! Full Time Operation Assistant Manager - Urban Living Residence in Federal Territory, Earn up to MYR 4,500 - Ricebowl

Job Summary:

Operation Assistant Manager to support the daily operations of the hotel and ensure smooth, efficient, and high-quality guest services. The role will assist the Hotel Manager in supervising staff, coordinating departments, handling operational matters, and maintaining hotel standards.

Key Responsibilities:

• Assist the Hotel Manager in overseeing daily hotel operations and ensure smooth workflow across departments.
• Supervise, guide, and monitor hotel staff to ensure excellent guest service and operational standards.
• Coordinate with Front Office, Housekeeping, Maintenance, F&B, and other departments to resolve operational issues.
• Handle guest complaints, feedback, and service recovery professionally and promptly.
• Monitor staff attendance, performance, discipline, and manpower requirements.
• Ensure hotel facilities, cleanliness, safety, and service standards are maintained.
• Assist in implementing and monitoring SOPs, policies, and operational procedures.
• Monitor daily operations, identify issues, and take appropriate corrective actions.
• Prepare operational reports and provide updates to the Hotel Manager.
• Assist with staff training, briefing, and performance improvement.
• Support hotel activities, events, and other operational requirements when necessary.
• Ensure compliance with hotel policies, safety regulations, and relevant legal requirements.

Requirements:

• Diploma or Degree in Hotel Management, Hospitality, Business Administration, or a related field.
• Minimum 2–3 years of experience in hotel/hospitality operations, preferably in a supervisory or management role.
• Strong leadership, communication, and problem-solving skills.
• Good knowledge of hotel operations and guest service standards.
• Able to manage staff and work effectively with different departments.
• Able to work independently, handle pressure, and make quick decisions.
• Willing to work on shifts, weekends, and public holidays when required.
• Proficient in Microsoft Office and basic administrative/reporting skills.
• Good command of English and Bahasa Malaysia; additional languages are an advantage.

Job Type: Full-time

Pay: RM3,500.00 - RM4,500.00 per month

Work Location: In person