Swiss Garden Hotel & Residences Kuala Lumpur Hiring! Full Time ASSISTANT HOUSEKEEPER in Federal Territory - Ricebowl

Key Responsibilities

• Assist the Executive Housekeeper in planning, organising, and supervising daily housekeeping operations.
• Ensure all guest rooms, public areas, and back-of-house areas are clean, well-maintained, and ready for guest use.
• Conduct regular inspections of guest rooms and public areas to ensure quality and cleanliness standards are met.
• Supervise and guide Housekeeping Supervisors, Room Attendants, Housemen, and other housekeeping team members.
• Prepare daily work assignments and ensure adequate manpower is arranged according to operational requirements.
• Monitor room status and coordinate closely with the Front Office and Engineering Departments.
• Handle guest requests, complaints, and special requirements promptly and professionally.
• Monitor housekeeping supplies, linen, uniforms, and equipment, and report any shortages or damages.
• Ensure proper handling and control of lost and found items in accordance with hotel procedures.
• Assist in staff training, coaching, performance monitoring, and development.
• Ensure all team members comply with hotel policies, safety procedures, hygiene standards, and brand standards.
• Assist in preparing reports, duty rosters, attendance records, and other departmental documentation.
• Perform other duties and responsibilities as assigned by the Executive Housekeeper or Management.

Requirements

• Minimum Diploma or Certificate in Hospitality Management or a related field is preferred.
• At least 2–3 years of relevant experience in Housekeeping, preferably in a hotel environment.
• Previous supervisory experience is an added advantage.
• Good leadership, communication, and interpersonal skills.
• Able to manage and motivate a team effectively.
• Good knowledge of housekeeping procedures, cleaning standards, and hotel operations.
• Able to work flexible hours, including weekends and public holidays.
• Responsible, organised, detail-oriented, and able to work under pressure.

Work Location: In person