Basic Today Klang Hiring! Full Time CUSTOMER SERVICE EXECUTIVE - ENTRY LEVEL in Johor, Earn up to MYR 3,000 - Ricebowl

WE ARE HIRING – CUSTOMER SERVICE EXECUTIVE

Project: E-Hailing Project (September Intake Only)
Location: Medini 9, Iskandar Puteri, Johor
Position: Customer Service Executive
Working Days: 6 Days per Week
Working Hours: Rotational Shift
Minimum Qualification: SPM

JOB SCOPE

• Handle customer enquiries and provide professional assistance.
• Assist customers with e-hailing related enquiries and issues.
• Handle enquiries related to bookings, rides, driver/rider concerns, and account-related matters.
• Respond to customers through the assigned communication channels.
• Provide accurate information and suitable solutions based on company procedures.
• Handle customer complaints and resolve issues professionally.
• Record and update customer cases accurately in the system.
• Escalate complex or unresolved cases to the relevant department.
• Maintain a high level of customer service and ensure a positive customer experience.

REQUIREMENTS

• Minimum SPM or equivalent.
• Candidates must NOT have an existing e-hailing account.
• Candidates with an existing e-hailing account may not be eligible for this project.
• E-hailing experience is not required.
• Fresh graduates and entry-level candidates are welcome.
• Good command of Bahasa Malaysia and English.
• Willing to work 6 days per week.
• Willing to work on rotational shifts.
• Able to work in a fast-paced customer service environment.
• Good communication and problem-solving skills.

JOB DETAILS

Location: Medini 9, Iskandar Puteri, Johor
Working Days: 6 Days per Week
Working Hours: Rotational Shift
Qualification: Minimum SPM

Interested candidates, please send your updated resume for consideration.

Pay: RM2,100.00 - RM3,000.00 per month

Work Location: In person