KEY RESPONSIBILITIES
- Act as the first point of contact for walk-in customers by providing professional, friendly, and efficient assistance while addressing inquiries in a timely manner.
- Conduct proactive follow-ups with customers through phone calls, emails, and approved messaging platforms to ensure continuous engagement and high customer satisfaction.
- Perform administrative duties, including preparing quotations, issuing receipts, processing policy documentation, and monitoring daily collections.
- Provide administrative and operational support to management while assisting with cross-departmental tasks when required.
REQUIREMENTS
- Minimum qualification of SPM or Diploma in any field.
- Previous experience in customer service or administrative roles will be an added advantage.
- Strong commitment to delivering excellent customer service with professionalism and efficiency.
- Good interpersonal skills with the ability to work effectively in a team-oriented environment.
- Strong verbal and written communication skills with the ability to multitask in a fast-paced workplace.
- Proficient in Microsoft Office and basic computer applications, with the ability to quickly adapt to new systems.
- Must possess a valid driving licence and own transportation.
- Fresh graduates are encouraged to apply; training will be provided.
- Willing to be based in Beranang, Semenyih.
Job Types: Full-time, Permanent
Pay: RM1,700.00 - RM2,500.00 per month
Work Location: In person