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KLN Logistics (Hong Kong) Limited Hiring! Full Time IT Operational Excellence Specialist - Global IT in Hong Kong - Ricebowl
IT Operational Excellence Specialist - Global IT
KLN Logistics (Hong Kong) Limited
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Job Description
Responsibilities
KLN is an Asia-based, global 3PL with a highly diversified business portfolio and extensive coverage in Asia. We offer a broad range of supply chain solutions from integrated logistics, international freight forwarding (air, ocean, road, rail and multimodal) and e-commerce to industrial project logistics and infrastructure investment.
Responsibilities
Establish and maintain a Global IT process framework for governance, management, and operations.
Drive process standardization, continuous improvement, and maturity development across IT teams.
Support coordinate of global IT process audits and reviews.
Align IT processes with relevant standards (e.g. ISO, NIST) and assess the need for certification or accreditation.
Define KPIs and governance routines to measure adoption, effectiveness, quality, and improvement progress.
Lead strategic IT procurement initiatives
Develop and maintain IT procurement SOPs, templates, toolkits, vendor evaluation methods, and sourcing practices.
Maintain the global IT vendor and contract database to improve visibility of suppliers, terms, renewals, and opportunities.
Support RFP/RFQ, vendor selection, benchmarking, negotiations, and approval preparation for major sourcing initiatives.
Identify standardization, consolidation, savings, and supplier performance improvement opportunities.
Design and implement the KLN IT knowledge management framework
Maintain IT knowledgebase and communication platforms to improve transparency, reuse, and collaboration.
Coordinate major Global IT communications, announcements newsletters, and the annual IT highlights.
Support management presentations, stakeholder updates, and awareness campaigns for governance and transformation initiatives.
Requirements
Bachelor’s degree in IT, Business Administration, Supply Chain, or a related discipline; master’s degree advantageous.
Minimum 5 years of relevant experience in IT consulting company, IT governance, IT management, procurement, process management or related functions.
Proven experience working in multinational or matrix organizations and collaborating with regional and global stakeholders.
Experience establishing governance structures, process frameworks, SOPs, templates, dashboards, or management reporting routines in IT organizations.
Experience supporting IT sourcing, RFP/RFQ, vendor evaluation, commercial negotiation, contract lifecycle management, or procurement governance.
Relevant training or certification in ITIL, COBIT, ISO 9001, ISO 27001, NIST CSF, Lean Six Sigma, project management, procurement, or vendor management is preferred.
Strong working knowledge of Microsoft 365 collaboration tools, SharePoint/Teams-based knowledge platforms, Excel/Power BI, and management reporting tools.
Understanding of IT service management, internal controls, audit coordination, and process maturity assessment is advantageous.
Strong governance mindset with the ability to translate strategy into practical standards, processes, and tools.
Excellent stakeholder management and influencing skills across functions, regions, seniority levels, and cultures.
Structured, analytical, and detail-oriented working style with strong ownership and follow-through.
Strong written and verbal communication skills in English, including the ability to create executive-ready presentations, policies, SOPs, and concise management updates.
Commercial awareness, negotiation support capability, vendor management discipline, and continuous improvement orientation.
High integrity, collaborative attitude, and ability to work independently in a developing function.
If you have the energy and qualifications to add to our velocity, Please visit KLN Company Webpage to apply or send your CV with your present and expected salary to Human Resources & Administration Department by clicking Quick Apply.
(We are an equal opportunity employer and welcomes applications from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants maybe considered for other suitable positions in KLN. All personal data of unsuccessful candidates will be destroyed.)
Full-time,Permanent
Responsibilities
Establish and maintain a Global IT process framework for governance, management, and operations.
Drive process standardization, continuous improvement, and maturity development across IT teams.
Support coordinate of global IT process audits and reviews.
Align IT processes with relevant standards (e.g. ISO, NIST) and assess the need for certification or accreditation.
Define KPIs and governance routines to measure adoption, effectiveness, quality, and improvement progress.
Lead strategic IT procurement initiatives
Develop and maintain IT procurement SOPs, templates, toolkits, vendor evaluation methods, and sourcing practices.
Maintain the global IT vendor and contract database to improve visibility of suppliers, terms, renewals, and opportunities.
Support RFP/RFQ, vendor selection, benchmarking, negotiations, and approval preparation for major sourcing initiatives.
Identify standardization, consolidation, savings, and supplier performance improvement opportunities.
Design and implement the KLN IT knowledge management framework
Maintain IT knowledgebase and communication platforms to improve transparency, reuse, and collaboration.
Coordinate major Global IT communications, announcements newsletters, and the annual IT highlights.
Support management presentations, stakeholder updates, and awareness campaigns for governance and transformation initiatives.
Requirements
Bachelor’s degree in IT, Business Administration, Supply Chain, or a related discipline; master’s degree advantageous.
Minimum 5 years of relevant experience in IT consulting company, IT governance, IT management, procurement, process management or related functions.
Proven experience working in multinational or matrix organizations and collaborating with regional and global stakeholders.
Experience establishing governance structures, process frameworks, SOPs, templates, dashboards, or management reporting routines in IT organizations.
Experience supporting IT sourcing, RFP/RFQ, vendor evaluation, commercial negotiation, contract lifecycle management, or procurement governance.
Relevant training or certification in ITIL, COBIT, ISO 9001, ISO 27001, NIST CSF, Lean Six Sigma, project management, procurement, or vendor management is preferred.
Strong working knowledge of Microsoft 365 collaboration tools, SharePoint/Teams-based knowledge platforms, Excel/Power BI, and management reporting tools.
Understanding of IT service management, internal controls, audit coordination, and process maturity assessment is advantageous.
Strong governance mindset with the ability to translate strategy into practical standards, processes, and tools.
Excellent stakeholder management and influencing skills across functions, regions, seniority levels, and cultures.
Structured, analytical, and detail-oriented working style with strong ownership and follow-through.
Strong written and verbal communication skills in English, including the ability to create executive-ready presentations, policies, SOPs, and concise management updates.
Commercial awareness, negotiation support capability, vendor management discipline, and continuous improvement orientation.
High integrity, collaborative attitude, and ability to work independently in a developing function.
If you have the energy and qualifications to add to our velocity, Please visit KLN Company Webpage to apply or send your CV with your present and expected salary to Human Resources & Administration Department by clicking Quick Apply.
(We are an equal opportunity employer and welcomes applications from all qualified candidates. All personal data will be kept in the strictest confidence and will be used for recruitment purpose only. All applicants maybe considered for other suitable positions in KLN. All personal data of unsuccessful candidates will be destroyed.)
Full-time,Permanent
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