- Singapore
JOBSTER PRIVATE LTD. Hiring! Full Time ICT Operations Support Engineer - #1626 in , Earn up to SGD 5,000 - Ricebowl
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Job Description
Responsibilities
Key Responsibilities
ICT Operations & Service Request Management
Raise, track, and manage ICT service requests, incidents, and operational support activities.
Coordinate with internal stakeholders, managed service providers, and vendors to fulfil requests within agreed SLAs.
Review and validate service request submissions, approvals, and fulfilment evidence.
Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.
Maintain accurate records and audit trails for operational activities.
IT Administration & User Support
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
Support user onboarding, offboarding, and access management processes.
Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.
Coordinate endpoint provisioning, software installation, and workplace technology support.
Vendor & Service Delivery Management
Act as the liaison between the organisation and ICT service providers.
Monitor vendor performance against agreed SLAs and KPIs.
Review service reports and validate completed work before acceptance.
Participate in operational and service review meetings.
Governance, Security & Compliance
Support ICT governance, audit, risk management, and cybersecurity activities.
Conduct periodic access reviews and support compliance exercises.
Ensure ICT processes and documentation remain current and audit-ready.
Asset & Operations Support
Maintain ICT asset inventory and software licence records.
Support asset verification, refresh, replacement, and disposal activities.
Assist in incident management, problem management, and operational reporting.
Requirements
Qualifications
Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
Experience
Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.
Experience supporting Microsoft 365 and workplace technologies.
Experience working with vendors and managed service providers.
Familiarity with IT service management processes and tools.
Preferred Experience
Experience working within the Singapore Government ICT environment.
Familiarity with WOG ICT processes, governance, and support models.
Experience using government ICT support portals such as ITSM Portal, SGMail Administration Portal, and EUSS Portal.
Experience supporting user provisioning, access management, email administration, and workplace technology services.
Key Competencies
IT Administration
Service Request Management
Vendor Coordination
Customer Service Excellence
Stakeholder Management
Problem Solving and Analytical Skills
Attention to Detail
Operational Governance and Compliance
Communication & Interpersonal Skills
Jobster Private Ltd
At Jobster Private Ltd, we connect great people with great opportunities. As a trusted recruitment and manpower outsourcing partner in Singapore, we support hundreds of professionals like you across industries—from IT and engineering to finance, customer service, and beyond.
We’re not just about placements—we’re about partnership. Your career matters to us.
Why Join Us
When you join Jobster, you don’t just get a job—you get a team behind you.
Career Growth Support
We help you build your career with meaningful roles, skill development opportunities, and guidance along the way.
Quality Job Openings
We work with reputable companies offering a wide range of roles in IT, tech support, project management, data analysis, and more.
Competitive Salaries
We advocate for you—negotiating fair, competitive salaries and making sure you’re valued for your skills.
Ongoing Care
From onboarding to payroll, performance feedback to career advice—we’re with you throughout your journey, not just at the start.
Trust & Transparency
Licensed by MOM, certified in data protection, and committed to your success.
ICT Operations & Service Request Management
Raise, track, and manage ICT service requests, incidents, and operational support activities.
Coordinate with internal stakeholders, managed service providers, and vendors to fulfil requests within agreed SLAs.
Review and validate service request submissions, approvals, and fulfilment evidence.
Monitor request backlog, follow up on outstanding requests, and escalate service delivery issues where necessary.
Maintain accurate records and audit trails for operational activities.
IT Administration & User Support
Administer Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and Intune.
Support user onboarding, offboarding, and access management processes.
Manage user accounts, shared mailboxes, distribution lists, licences, and security groups.
Coordinate endpoint provisioning, software installation, and workplace technology support.
Vendor & Service Delivery Management
Act as the liaison between the organisation and ICT service providers.
Monitor vendor performance against agreed SLAs and KPIs.
Review service reports and validate completed work before acceptance.
Participate in operational and service review meetings.
Governance, Security & Compliance
Support ICT governance, audit, risk management, and cybersecurity activities.
Conduct periodic access reviews and support compliance exercises.
Ensure ICT processes and documentation remain current and audit-ready.
Asset & Operations Support
Maintain ICT asset inventory and software licence records.
Support asset verification, refresh, replacement, and disposal activities.
Assist in incident management, problem management, and operational reporting.
Requirements
Qualifications
Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related discipline.
Experience
Minimum 2 years of experience in IT operations, IT administration, service management, or infrastructure support.
Experience supporting Microsoft 365 and workplace technologies.
Experience working with vendors and managed service providers.
Familiarity with IT service management processes and tools.
Preferred Experience
Experience working within the Singapore Government ICT environment.
Familiarity with WOG ICT processes, governance, and support models.
Experience using government ICT support portals such as ITSM Portal, SGMail Administration Portal, and EUSS Portal.
Experience supporting user provisioning, access management, email administration, and workplace technology services.
Key Competencies
IT Administration
Service Request Management
Vendor Coordination
Customer Service Excellence
Stakeholder Management
Problem Solving and Analytical Skills
Attention to Detail
Operational Governance and Compliance
Communication & Interpersonal Skills
Jobster Private Ltd
At Jobster Private Ltd, we connect great people with great opportunities. As a trusted recruitment and manpower outsourcing partner in Singapore, we support hundreds of professionals like you across industries—from IT and engineering to finance, customer service, and beyond.
We’re not just about placements—we’re about partnership. Your career matters to us.
Why Join Us
When you join Jobster, you don’t just get a job—you get a team behind you.
Career Growth Support
We help you build your career with meaningful roles, skill development opportunities, and guidance along the way.
Quality Job Openings
We work with reputable companies offering a wide range of roles in IT, tech support, project management, data analysis, and more.
Competitive Salaries
We advocate for you—negotiating fair, competitive salaries and making sure you’re valued for your skills.
Ongoing Care
From onboarding to payroll, performance feedback to career advice—we’re with you throughout your journey, not just at the start.
Trust & Transparency
Licensed by MOM, certified in data protection, and committed to your success.
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