- Kuala Lumpur Federal Territory Malaysia
Tata Consultancy Services (TCS) Hiring! Full Time Service Desk Agent in Federal Territory - Ricebowl
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A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We're #Onetcs.
Please find the job description below
Job Title : Service Desk Agent
Location: KL, MY
Experience: 2 to 4 years
Key Responsibilities:
Must Have:
1. Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
2. Ability to provide technical support over the phone
3. Excellent Oral and Written Communication skills
4. Hands on Experience on resolving customer issues related to the infrastructure
5. Assist with support of network connectivity, PCs, and VPN connectivity
6. Experience on Remote Desktop Client Software’s
7. Ability to resolve and or provide work around
8. Anticipate customer needs and proactively identifies solutions
9. Enthusiastic Maintain high customer / end user satisfaction
10. Strong in Communication skills and inter-personal skills.
11. Should have good experience in troubleshooting hardware issues for both desktops and laptops.
12. Should have experience in Active Directory and desktop engineering
13. Hands on experience on VMware and VDI troubleshooting.
14. Languages Support:
Location
Kuala Lumpur
Job Function
TECHNOLOGY
Role
Analyst
Job Id
434556
Desired Skills
IT IS_Service Desk
Desired Candidate Profile
Qualifications : Others
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