Dance Space Hiring! Full Time Admin Assistant Manager - Senior Executive in Selangor - Ricebowl

Location: Setia City Mall
Working Arrangement: 5 days per week
Working Schedule: Must be willing to work on weekends, as the Dance Centre operates in a retail premises and weekend work is compulsory.

KEY RESPONSIBILITIES

1. Centre Administration & Operations

• Oversee the day-to-day administrative operations of the Ballet School.

• Ensure the Dance Centre is well organised, presentable and operational at all times.

• Coordinate class schedules, studio bookings, teacher schedules and replacement classes.

• Monitor daily attendance, student records and class capacity.

• Maintain accurate student, parent and administrative records.

• Handle general office administration, documentation and filing.

• Coordinate with the management team on operational matters and follow-up actions.

• Liaise with Setia City Mall management and relevant parties on operational matters when required.
  

2. Parent & Student Relations

• Act as the main point of contact for parents and students regarding classes, schedules, fees, events and general enquiries.

• Respond to parents' enquiries and provide accurate and timely information.

• Handle feedback, complaints and service-related matters professionally.

• Build and maintain good relationships with parents and students.

• Follow up with parents regarding enrolment, class changes, make-up classes and other administrative matters.

• Assist prospective parents and students with class enquiries, trial classes and registration.

3. Student Enrolment & Fee Administration

• Manage new student registrations, enrolments, withdrawals and transfers.

• Monitor monthly school fees, outstanding payments and follow-up with parents where necessary.

• Issue invoices, receipts and other relevant payment documentation.

• Maintain accurate records of student fees and payment status.

• Coordinate with the finance/accounts team on payment and collection matters.

• Assist in preparing monthly administrative and enrolment reports.
  

4. Class & Teacher Coordination

• Coordinate with ballet teachers and instructors regarding class schedules, attendance and operational requirements.

• Arrange replacement teachers/classes where required and approved.

• Ensure teachers are informed of relevant student and class updates.

• Assist in coordinating examinations, assessments, workshops, masterclasses and other school activities.

• Monitor class attendance and follow up on frequent absences where necessary.

5. Events & School Activities

• Assist in the planning and execution of ballet school events, performances, examinations, workshops and student activities.

• Coordinate administrative arrangements for rehearsals, performances and competitions.

• Communicate event information, schedules and requirements to parents and students.

• Assist with costumes, registrations, event documentation and other administrative matters when required.

6. Customer Service & Sales Support

• Promote the Dance Centre's classes, programmes, workshops and activities to prospective students.

• Assist with enquiries through walk-ins, phone calls, WhatsApp and other communication channels.

• Follow up on trial class enquiries and prospective student leads.

• Support student retention and re-enrolment initiatives.

• Provide a positive and professional customer experience.
  

7. Reporting & Administrative Support

• Prepare regular reports relating to student enrolment, attendance, fees and centre operations.

• Maintain proper documentation and records for audit and management purposes.

• Assist the Centre Manager/Management with administrative projects and other duties as assigned.

• Identify administrative or operational issues and recommend practical solutions.

REQUIREMENTS

• Diploma or Bachelor's Degree in Business Administration, Management, Education, Hospitality or a related field.

• Minimum 3–5 years of experience in administration, school administration, customer service, education, retail or a similar environment.

• Experience in managing a tuition centre, dance school, academy or other education/retail-based centre will be an added advantage.

• Strong communication and interpersonal skills, particularly in dealing with parents and students.

• Good organisational and time-management skills.

• Able to handle multiple tasks and work in a fast-paced environment.

• Proficient in Microsoft Office, Google Workspace and/or relevant administrative systems.

• Mandarin-speaking ability will be an added advantage.

• Mature, responsible, proactive and customer-oriented.

• Able to work independently as well as as part of a team.

• Willing to work 5 days per week, including weekends, with off-days arranged on weekdays according to the centre's operational schedule.