Tsing Digital Technology Hiring! Full Time IT Executive (Urgent Hiring) in WP Kuala Lumpur - Ricebowl

Job Description

• Provide first- and second-level technical support covering desktop hardware, laptops, monitors, peripherals, and software applications.

• Quickly diagnose and resolve technical issues to minimise user downtime and ensure compliance with established support service level agreements (SLAs).

• Install, configure, upgrade, and maintain Windows operating systems, enterprise productivity software, and standard endpoint security agents.

• Manage user accounts in Active Directory (AD) and Microsoft 365, including user onboarding/offboarding, domain joining, and folder permissions.

• Enforce IT compliance and ensure all endpoint devices comply with internal data security policies and best practices.

• Perform basic network troubleshooting, including cabling, IP address assignment, Wi-Fi connectivity, and DNS-related issues. Escalate complex issues to Senior Engineers when required.

• Handle the installation and maintenance of printers, meeting room AV/conferencing systems, and network peripherals.

• Maintain accurate records of IT hardware assets, software licenses, equipment transfers, and technical support documentation.

Job Requirements

• Diploma or Bachelor’s Degree in Computer Science, Information Technology, or a related discipline.

• 2 to 3 years of hands-on working experience in IT desktop support, helpdesk, or system maintenance.

• Solid technical understanding of PC hardware, Windows operating systems, and basic networking concepts, including TCP/IP, DHCP, and DNS.

• Hands-on experience in Active Directory (AD) user administration.

• Excellent troubleshooting, communication, and interpersonal customer service skills.

• Proficient in English, Mandarin, and Bahasa Malaysia, with the ability to support diverse local employees and communicate effectively with local Mandarin-speaking support teams.

• Willing to work rotating shifts, including nights, weekends, and public holidays as required.

• Holder of CompTIA A+, Network+, or Microsoft Fundamentals/Associate certifications.

• Prior experience working in IT Shared Services, manufacturing, or multilingual helpdesk environments.