Arcc Holdings Pte Ltd Hiring! Full Time Customer Service Specialist in Federal Territory, Earn up to MYR 3,700 - Ricebowl

CLIENT EXPERIENCE SPECIALIST ABOUT ARCC

Arcc is a real estate and hospitality group that transforms spaces and creates purposeful concepts driven by art, culture and lifestyle. We strive to enrich neighbourhoods, cities and the way people live.

Beginning as a family business, Arcc is at an exciting stage of evolution as we continue to innovate and grow our business. As we embark on this next chapter, we remain committed to building a strong and unified culture while equipping our people with the capabilities, mindset and confidence to embrace the opportunities ahead.

OBJECTIVE OF THIS ROLE

The Client Experience Specialist is a key customer-facing role and a front-line ambassador for Arcc Spaces and the Centre Success & Operations Team.

As the face of Arcc Spaces within the centre, the Client Experience Specialist is responsible for delivering a seamless and welcoming client experience, supporting day-to-day centre operations, and building strong relationships with our clients and community.

With a strong focus on client needs and our product offerings, the role is responsible for the effective execution and delivery of centre services, while continuously looking for opportunities to enhance the overall client experience.

DUTIES & RESPONSIBILITIESCulture & Brand

• Embody and demonstrate Arcc Spaces' core values of Authentic, Responsible, Curious and Collaborative in all aspects of work.
• Represent Arcc Spaces as a strong and consistent brand ambassador through professional presentation, positive attitude, effective verbal and written communication, and genuine hospitality.

Centre Operations & Client Experience

• Build and maintain strong relationships with clients and the wider community, with a focus on client satisfaction, engagement and retention.
• Plan, coordinate and execute centre-specific client engagement activities, including community events, networking activities, breakfasts, pantry initiatives and other client experiences.
• Act as a client advocate by gathering and sharing client feedback, preferences and insights with the relevant leaders and teams to identify opportunities for improvement.
• Manage client check-ins and check-outs, administrative matters and invoicing-related activities to support the smooth day-to-day operation of the centre.
• Support the Centre Success Manager and General Manager in managing vendor relationships and ensuring the timely delivery of services.
• Support the implementation of new initiatives, processes and changes that enhance centre operations and the overall client experience.
• Perform any other duties and responsibilities as assigned by the Management.

Commercial

• Support the Centre Success Manager in achieving centre-level commercial objectives, including client renewals, income generation from meeting rooms, events and other services, as well as maintaining operational budgets for allocated centre(s).

Product & Service Excellence

• Maintain the required operational standards and centre readiness, while identifying opportunities for continuous improvement and innovation.
• Deliver a consistently high level of hospitality by understanding clients' needs, engaging with them proactively and anticipating opportunities to enhance their experience.
• Utilise relevant systems and platforms, including Freshdesk and Salesforce, accurately and consistently to support effective client and centre management.
• Participate actively in hospitality and centre-related training and apply the knowledge and service standards learned in daily interactions with clients and colleagues.
• Support the Centre Success Manager in maintaining and communicating partnership benefits, including keeping partnership information up to date and ensuring clients are aware of relevant perks and offerings.

ARCHETYPES OF A SUCCESSFUL CANDIDATE

We are looking for someone who is:

• Experienced & Curious
• Possesses a minimum Diploma/Degree qualification and/or 1–2 years of relevant professional experience. Candidates with experience in real estate, co-working, hospitality or customer experience environments are encouraged to apply.
• Sociable & Communicative

A warm and approachable individual with strong interpersonal and communication skills who enjoys engaging with people.Detail-oriented, proactive and passionate about creating meaningful client experiences.Able to work effectively under pressure, manage changing priorities and operate with minimal supervision.Demonstrates a strong hospitality mindset and remains focused on delivering positive outcomes for clients and the business.Demonstrates empathy when handling challenging client situations and works collaboratively with colleagues across different teams.Possesses strong prioritisation and organisational skills, with the ability to balance proactive client engagement with day-to-day service requests and operational matters.Possesses strong written and verbal communication skills in English and the local language.Demonstrates confidence and courage in bringing Arcc's Mission, Vision and Values to life, with the ability to connect the purpose of their work to the wider goals of the organisation.

• Attentive & Passionate
• Adaptable & Resilient
• Customer-Centric & Outcome-Focused
• Empathetic & Collaborative
• Organised & Proactive
• Confident Communicator
• Purpose-Driven

Pay: RM3,000.00 - RM3,700.00 per month

Work Location: In person