- Kuala Lumpur Federal Territory Malaysia
JLL Hiring! Full Time Facilities Administrator - BOH in Federal Territory - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As a Facilities Administrator supporting Back of House (BOH) operations at JLL, you'll serve as the operational backbone ensuring seamless facility management across critical service areas. This role combines administrative excellence with hands-on coordination, managing vendor relationships, maintaining compliance documentation, and supporting the facilities team in delivering exceptional workplace experiences. You'll act as a central point of contact for BOH operations—including loading docks, service corridors, equipment rooms, and storage areas—ensuring these essential spaces function efficiently while maintaining safety and regulatory standards. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this position plays a vital role in that mission by keeping the operational infrastructure running smoothly behind the scenes. You'll collaborate closely with engineering teams, contractors, and building operations staff while managing work order systems, tracking preventive maintenance schedules, and ensuring all facility documentation remains current and accessible. This position offers an excellent opportunity for someone who thrives in a dynamic environment where attention to detail, proactive problem-solving, and strong organizational skills directly impact operational success.
What your day-to-day will look like:
Coordinate and track all BOH maintenance activities, work orders, and service requests through computerized maintenance management systems (CMMS)
Manage vendor relationships and contractor access for BOH areas, including scheduling, credentialing, and ensuring compliance with site safety protocols
Maintain comprehensive facility documentation including equipment logs, inspection records, compliance certificates, and standard operating procedures
Support preventive maintenance programs by scheduling inspections, tracking completion, and maintaining accurate service history records
Serve as liaison between facilities operations, building tenants, and service providers to address BOH operational needs and resolve facility issues
Monitor inventory levels for facility supplies, equipment parts, and safety materials, coordinating procurement and maintaining organized storage areas
Prepare reports and dashboards tracking key performance indicators, work order completion rates, and operational metrics for leadership review
Assist with emergency response coordination by maintaining updated emergency contact lists, equipment locations, and critical system documentation
Required qualifications:
High school diploma or equivalent, with 2+ years of administrative or facilities coordination experience
Proficiency with facility management software, CMMS platforms, or similar work order tracking systems
Strong organizational skills with demonstrated ability to manage multiple priorities and maintain detailed records
Excellent written and verbal communication skills for effective interaction with vendors, contractors, and internal stakeholders
Working knowledge of building systems, maintenance processes, and facility operations terminology
Intermediate proficiency in Microsoft Office Suite, particularly Excel for data tracking and reporting
Preferred qualifications:
Associate's degree in business administration, facility management, or related field
Experience supporting BOH operations in commercial real estate, corporate facilities, or property management environments
Familiarity with building codes, safety regulations, and compliance documentation requirements
Background coordinating vendor management programs and contractor compliance tracking
Experience with SharePoint or similar document management platforms for maintaining facility records
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
As a Facilities Administrator supporting Back of House (BOH) operations at JLL, you'll serve as the operational backbone ensuring seamless facility management across critical service areas. This role combines administrative excellence with hands-on coordination, managing vendor relationships, maintaining compliance documentation, and supporting the facilities team in delivering exceptional workplace experiences. You'll act as a central point of contact for BOH operations—including loading docks, service corridors, equipment rooms, and storage areas—ensuring these essential spaces function efficiently while maintaining safety and regulatory standards. At JLL, we are collectively shaping a brighter way for our clients, ourselves and our fellow employees, and this position plays a vital role in that mission by keeping the operational infrastructure running smoothly behind the scenes. You'll collaborate closely with engineering teams, contractors, and building operations staff while managing work order systems, tracking preventive maintenance schedules, and ensuring all facility documentation remains current and accessible. This position offers an excellent opportunity for someone who thrives in a dynamic environment where attention to detail, proactive problem-solving, and strong organizational skills directly impact operational success.
What your day-to-day will look like:
Coordinate and track all BOH maintenance activities, work orders, and service requests through computerized maintenance management systems (CMMS)
Manage vendor relationships and contractor access for BOH areas, including scheduling, credentialing, and ensuring compliance with site safety protocols
Maintain comprehensive facility documentation including equipment logs, inspection records, compliance certificates, and standard operating procedures
Support preventive maintenance programs by scheduling inspections, tracking completion, and maintaining accurate service history records
Serve as liaison between facilities operations, building tenants, and service providers to address BOH operational needs and resolve facility issues
Monitor inventory levels for facility supplies, equipment parts, and safety materials, coordinating procurement and maintaining organized storage areas
Prepare reports and dashboards tracking key performance indicators, work order completion rates, and operational metrics for leadership review
Assist with emergency response coordination by maintaining updated emergency contact lists, equipment locations, and critical system documentation
Required qualifications:
High school diploma or equivalent, with 2+ years of administrative or facilities coordination experience
Proficiency with facility management software, CMMS platforms, or similar work order tracking systems
Strong organizational skills with demonstrated ability to manage multiple priorities and maintain detailed records
Excellent written and verbal communication skills for effective interaction with vendors, contractors, and internal stakeholders
Working knowledge of building systems, maintenance processes, and facility operations terminology
Intermediate proficiency in Microsoft Office Suite, particularly Excel for data tracking and reporting
Preferred qualifications:
Associate's degree in business administration, facility management, or related field
Experience supporting BOH operations in commercial real estate, corporate facilities, or property management environments
Familiarity with building codes, safety regulations, and compliance documentation requirements
Background coordinating vendor management programs and contractor compliance tracking
Experience with SharePoint or similar document management platforms for maintaining facility records
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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