Natureland Wellness Group Hiring! Full Time Customer Service Executive in - Ricebowl

Company Description Natureland Wellness Group is a leading wellness company in Singapore, specialising in spa treatments With 15 outlets across the island, the brand is known for consistent, professional services delivered in luxurious settings. Natureland offers both Natureland and Natureland Premium services, providing customers with a range of wellness experiences. The company is expanding with Natureland Plus, launching in November 2026, which will introduce advanced wellness and recovery health-tech solutions. Natureland Wellness Group promotes wellness as a way of life, emphasizing holistic care for body, mind, and overall wellbeing.

Role Description The Customer Service Executive is a full-time, on-site role based in Singapore. This role is responsible for greeting customers, managing appointment bookings, and handling enquiries across phone, online channels, and in-person at outlets. The Customer Service Executive will assist customers with service selection, resolve issues promptly, and ensure a positive experience at every touchpoint. Daily tasks include processing payments, maintaining accurate customer records, coordinating with spa and wellness teams, and following up on feedback to improve service quality. The role also involves supporting promotional activities, upholding brand standards, and contributing to a welcoming and professional environment.

Qualifications

• Candidates should possess strong Interpersonal Skills and work effectively with team members.
• Candidates should possess skills in Customer Service and Customer Support to handle enquiries, bookings, and service requests professionally.
• Candidates should possess skills in Customer Satisfaction and Customer Service Management to manage feedback, resolve issues, and enhance overall customer experience.
• Strong communication skills
• Prior experience in hospitality, retail, or wellness-related customer service roles is beneficial.
• Ability to work shifts, weekends, and public holidays as required by outlet operations.
• Comfort with basic computer systems and point-of-sale (POS) software.
• Positive attitude, reliability, and a genuine interest in wellness and customer care.