Core Responsibilities
Billing & Point of Sale
Invoicing:
Issue precise invoices for retail sales and customer bullion buybacks.
Payments:
Securely process cash, NETS, credit cards, and bank transfers.
Discrepancy Control:
Reconcile daily point-of-sale receipts against cash drawer totals.
Stock Keeping & Vaulting
Inventory Logging:
Unpack, weigh, verify, and log incoming gold bars, silver coins, and collectibles.
Vault Organization:
Maintain precise, secure storage and systematic shelving of high-value inventory.
Stock Audits:
Participate in routine physical cycle counts to ensure zero inventory variance.
Customer Service & Communication
Client Advisory:
Greet walk-in clients and answer inquiries about spot prices, premiums, and products.
Bilingual Support:
Serve both English and Mandarin-speaking clients seamlessly.
Product Education:
Explain product authenticity features, mint marks, and storage options.