- Singapore
JLL Hiring! Full Time Senior Service Ambassador in - Ricebowl
Share
Save
Working Location
Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties & responsibilities
Integrated Facilities Management
o Work closely with the Manager to deliver client's vision and brand promise.
o Provides consistent and memorable customer experiences.
o Create a sense of community by connecting with employees on a daily basis.
o Ensure the general well-being of the workspace.
o Assist during event days where applicable.
o Any other duties, as and when directed.
Reception / Hospitality Services
o Answer all incoming calls and handle inquiries whenever possible;
o Provides prompt response to guest/clients request (no longer than 24 hours);
o Introduction of space and ushering of guests to their respective event spots
o Monitoring visitor/space logbook;
o Maintenance of key contact lists;
o Ensure signage are constantly being updated;
o Sorting and handing out mails; and
o Constantly gather feedback from users to see how we can further improve our space offerings.
O Oversee and manage lockers arrangements and users’ lists.
o Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level).
o Lost & Found management.
Housekeeping / Logistics
Daily routine checks and maintenance of the following:
o General office areas
o Meeting rooms
o Workstations
o Mail collection
o Cabinets
o Toilets
o Enforcement of clean desk policy
Management of office supplies:
o Stationery
o Copiers & printers
o Confidential document box
o VC/AV system
o Telephone line and cables
o Office keys
Management of bistro machine & supplies:
o Coffee machine
o Water dispenser
o Cups & cutlery
o Paper towels
o Fridge
o Pump servicing (sink)
Meeting Management Support
Pre-Event
o Coordination of event calendars.
o Liaise with clients on event requirements/brief.
o Facilitate site visits and attend client meetings where required.
o Establish client rapport and ensure their needs are addressed.
o Overseas guests handle travel and accommodation itinerary (where applicable).
Event Day (Onsite)
o Assist with reception, registration and badging of guests.
o Issuance of event related materials e.g. delegate packs, press kits, goodiebags.
o Introduction of space and ushering of guests to their respective event spots.
o F & B hospitality services.
Candidate Specification
Experience
o More than 5 years’ experience in front of house role or hospitality industry
o Excellent customer service and communication skills
o Ability to build productive business relationships
o Ability to manage administrative tasks with focus on office management
o MS Office proficiency
Task Skills
o Hospitality and customer service
o Problem handling and resolution skills
o Customer relationship management
Personal Skills
o Strong communications and customer focus skills with the ability to relate to the different stakeholders in the organization
o Confident, friendly & engaging
o Enthusiastic with positive thinking
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Duties & responsibilities
Integrated Facilities Management
o Work closely with the Manager to deliver client's vision and brand promise.
o Provides consistent and memorable customer experiences.
o Create a sense of community by connecting with employees on a daily basis.
o Ensure the general well-being of the workspace.
o Assist during event days where applicable.
o Any other duties, as and when directed.
Reception / Hospitality Services
o Answer all incoming calls and handle inquiries whenever possible;
o Provides prompt response to guest/clients request (no longer than 24 hours);
o Introduction of space and ushering of guests to their respective event spots
o Monitoring visitor/space logbook;
o Maintenance of key contact lists;
o Ensure signage are constantly being updated;
o Sorting and handing out mails; and
o Constantly gather feedback from users to see how we can further improve our space offerings.
O Oversee and manage lockers arrangements and users’ lists.
o Work closely with housekeeping to ensure proper workplace hygiene is observed (meeting spaces, work points, safety, power saving, etiquette, noise level).
o Lost & Found management.
Housekeeping / Logistics
Daily routine checks and maintenance of the following:
o General office areas
o Meeting rooms
o Workstations
o Mail collection
o Cabinets
o Toilets
o Enforcement of clean desk policy
Management of office supplies:
o Stationery
o Copiers & printers
o Confidential document box
o VC/AV system
o Telephone line and cables
o Office keys
Management of bistro machine & supplies:
o Coffee machine
o Water dispenser
o Cups & cutlery
o Paper towels
o Fridge
o Pump servicing (sink)
Meeting Management Support
Pre-Event
o Coordination of event calendars.
o Liaise with clients on event requirements/brief.
o Facilitate site visits and attend client meetings where required.
o Establish client rapport and ensure their needs are addressed.
o Overseas guests handle travel and accommodation itinerary (where applicable).
Event Day (Onsite)
o Assist with reception, registration and badging of guests.
o Issuance of event related materials e.g. delegate packs, press kits, goodiebags.
o Introduction of space and ushering of guests to their respective event spots.
o F & B hospitality services.
Candidate Specification
Experience
o More than 5 years’ experience in front of house role or hospitality industry
o Excellent customer service and communication skills
o Ability to build productive business relationships
o Ability to manage administrative tasks with focus on office management
o MS Office proficiency
Task Skills
o Hospitality and customer service
o Problem handling and resolution skills
o Customer relationship management
Personal Skills
o Strong communications and customer focus skills with the ability to relate to the different stakeholders in the organization
o Confident, friendly & engaging
o Enthusiastic with positive thinking
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Important Information
Never provide your bank or credit card details when applying for jobs. Do not transfer any money or complete unrelated online surveys. If you see something suspicious, Report this Job ad.
Learn More