Manpower Malaysia Hiring! Full Time Program Manager (Managed Service Provider - MSP) in Pulau Pinang - Ricebowl

JOB OVERVIEW

Company: ManpowerGroup, Malaysia (TAPFIN)

Job Title: MSP Program Manager

Location: Penang, Malaysia

Reporting to: MSP Manager/Delivery Director

Industry: Workforce Solutions

ManpowerGroup operates a worldwide network of offices in 80 countries and territories. With global insight and local expertise, ManpowerGroup partners with clients to accelerate their business by providing people and services that raise the quality, productivity and efficiency of their workforce, including recruitment and assessment, training and development, workforce consulting, outsourcing and career management.

JOB DESCRIPTION

The Program Manager is responsible for overall management of the Contingent Workforce Solutions (CWS) program for an assigned client. This includes managing the subvendor / supplier program and its population and its day-to-day operations (implementing and managing the requisition /submittal process and overseeing job placement, subvendor selection and contract negotiations, day-do-day troubleshooting and problem resolution, managing the on-going relationships and communication, performing periodic benchmarking of the subvendor population, etc.).

* Client & Program Management - Establishes and develops manager relationships within assigned program and expands existing manager relationships to ensure maximum customer satisfaction and, working in conjunction with the local program staff, the profitability of each contractor/subcontractor placement or conversion;

Fulfills client service through frequent interaction with client managers to ensure satisfaction and identify potential business development opportunities for contractors/subcontractors, projects or services. Knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client, including pricing as well as client rules of engagement and processes;

* Supplier Management - Implements and manages sub-vendor / supplier program for assigned clients, further refining throughout the process, ensuring optimum customer satisfaction; ensure proper selection and solid negotiations in the sub-vendor and supplier contracting process, to ensure the maximum profitability, as well as quality, of each placement (IT, light industrial, general administrative, etc.);

Plan, organize and conduct quarterly performance reviews of the sub-vendors to monitor their performance to TAPFIN service level agreements; including periodic benchmarking of sub-vendor population for comparison and evaluation purposes.

* Manage Requisition Fulfillment Process - Manage the day-to-day operations which includes, implementation and management of the requisition process for assigned client, prioritization of orders and requisitions, further refining throughout the process with emphasis on responsiveness and customer services for assigned client.

Provide excellent customer service and act as the liaison between the client and suppliers to successfully manage order fulfillment. This includes conducting regularly scheduled meetings with the client to foster the client/PMO relationship, present information regarding the performance of the program, and gain a solid understanding of the client's contingent labor business needs to ensure maximum customer satisfaction and working in conjunction with suppliers, the profitability of each contingent worker placement or conversion.

* Staff Management - Responsible for selection, hiring and training of staff personnel for the Program. This includes performance evaluation, recruitment and retention. Accountable for setting and managing performance expectations of staff, as well as training, motivating and encouraging for professional growth.

* Issue Resolution - Responsible for ensuring resolution to the day-to-day issues within their respective program. Follows internal escalation plan as necessary. Meets and manages expectations from client, supplier, and internal resources.

Report Management

Run and manage required reports based on client stakeholder needs on agreed timeline and frequency. Need to be responsible for report accuracy and ensure reports are validated before submitting to recipients.

Ad-hoc support

Other related tasks as and when required by reporting manager

CANDIDATE PROFILE/JOB REQUIREMENTS

• Working experience of minimum 5 years in Managed Service Provider (MSP) or related field
• Highly proficient in written and verbal English – additional languages are plus points
• Good communication and interpersonal skills
• Proficient in Microsoft Office suite (Word, Excel, Powerpoint)
• Requirement to participate in global meetings and occasional evening calls due to time zone differences.
• Able to work independently, meticulous, matured and detailed in your approach to work and assignments.
• Able to effectively function under pressure in meeting deliverables and deadlines.
• Strong analytical skills with an analytical, enquiring mindset to challenge the status quo.
• Good problem solving skills application to cross functional stakeholders.