1. Social Media & Digital Engagement (New Addition)
- Content Creation: Capture photos and short videos of products, behind-the-scenes (BTS) order packing, and live event setups for platforms like Instagram, Facebook, and TikTok.
- Platform Management: Plan and schedule regular posts, stories, and updates regarding new product launches, holiday promotions, and company announcements.
- Community Management: Monitor and reply promptly to direct messages (DMs), comments, and WhatsApp inquiries to convert social media followers into paying customers.
- Social Commerce Operations: Process and manage incoming orders directly from social platforms (e.g., TikTok Shop, Facebook/IG messaging) and integrate them into the main sales system.
2. Sales & Customer Relations
- B2C & B2B Sales: Assist retail clients (online/walk-in) and pitch to corporate clients for bulk purchases, hampers, or corporate gift sets.
- Product Consultation: Educate customers on the benefits and quality of NESQ products (e.g., bird's nest) to close sales.
- Sales Documentation: Prepare quotations, purchase orders (POs), and tax invoices accurately.
3. Event & Roadshow Operations
- Pre-Event Preparation: Coordinate logistics, permits, marketing collateral (flyers, banners), and inventory required for roadshows, pop-up booths, or trade expos.
- On-Site Execution: Handle booth setup, perform live product samplings/demonstrations, and engage directly with attendees to drive on-the-spot sales.
- Payment & Lead Capture: Process cashless and cash payments via mobile POS, and collect customer contacts for future CRM and remarketing campaigns.
4. Order Fulfillment & Logistics
- Pick, Pack & Ship: Carefully retrieve and pack products (ensuring premium presentation and safety for fragile items) for daily courier dispatch.
- Quality Control: Inspect all outgoing parcels to ensure they meet NESQ’s brand and hygiene standards.
- Shipping & Tracking: Generate airway bills via courier portals (e.g., Poslaju), update tracking systems, and resolve any delivery delays with logistics partners.
5. Office Administration & Reporting
- Inventory Control: Track stock levels of both core products and packaging materials, submitting restock requests to the head office proactively.
- Filing & Record Keeping: Organize delivery orders (DOs), paid invoices, and expense receipts for smooth accounting and audit processes.
- Performance Reporting: Compile weekly and monthly reports covering total sales, social media engagement metrics, and event ROI for management review.
Pay: From RM1,700.00 per month
Benefits:
- Cell phone reimbursement
- Maternity leave
- Professional development
Work Location: In person