MBSB Bank Berhad Hiring! Full Time Relief Teller - Central (Contract) in Selangor - Ricebowl

Job Purpose:

• To ensure that the branch provides excellent quality banking services to all customers
• To ensure that all walk-in customers are greeted, directed to right counters, assisted in completing transactions, service efficiently, queries answered besides providing leads in cross selling of banks products and services.

Responsibilities:

1. Operations

• Attend to onboarding customers (individual and non-individual), completion of documents, Know Your Customer (KYC), biometric verification, and Customer Information (CIF) creation/maintenance on maker function
• Attend to opening of account, data maintenance on maker function
• Attend to debit card application, replacement, card maintenance on maker function
• Attend to SRF, RS, TAC maintenance, SI maintenance, account statement, EPF statement etc
• Attend to transaction and maintenance related to TD i.e. renewal, profit disposition etc to ensure customers’ instruction executed accordingly
• Attend to matter related to inward and outward clearing i.e. scanning, balancing, reporting etc
• Perform Signature Verification System (SVS) as a maker function and to adhere TAT set by the bank
• Print daily/weekly/monthly/yearly report from Host Report Viewer (HRV) for checking, reconciliation on transaction accuracy and safe keeping
• To update related registers/records on daily/weekly/monthly/yearly basis for reconciliation purposes
• Alert on any suspicious and dishonest behaviour of customer which might have an impact to the bank business and to branch management
• Ensure LCD screen display updated information i.e. daily rate, product campaign and promotion to avoid misleading information to customers
• Prepare and submit Remittance end of day report to Payment Ops Team for reconciliation purposes
• To perform ad-hoc task assigned by BM/ABM/ROT/HQ e.g. Disaster Recovery (DR) exercise, Business Continuity Plan (BCP)/Call tree exercise/ encourage offsite account opening promotion during weekend and etc

2. Customer Service

• To be “meeter greeter”, present at customer banking area and all customers are attended.
• To handle Queue Management System (QMS) and ensure efficient waiting and serving time within TAT set by the Bank
• To provide assistance to customers in completing the forms/vouchers/documents to ensure delightful customer experience and smoothen counter transaction
• To attend to walk-in customers on enquiries on all products and services offered by the Bank
• Monitor on any delays in customer service and escalate to senior branch management
• Attend to incoming calls related to inquiries and complaints related to Bank’s products and services
• Ensure all publicity material, complaint form, brochures, customer stationaries etc are in place
• Encourage, direct, and assist customer to fully utilise the Self-Service Terminal (SST) and digital platform, where applicable and in line with branch transformation program
• Guide customer to use iPad for account online system (AOS) / financing (MFAST) opening and RIB registration
• Provide special service and attention to elderly and handicapped customers
• To assist BM/ABM in ensuring all banking activities are executed within TAT
• Maintain good rapport with internal, external customers, vendors, suppliers, local authorities and etc

3. General

• Ensure compliance with bank’s policy, rules and regulations, compliance and procedures
• Ensure cleanliness of working areas e.g. counter, banking hall, SST area, back office, storeroom, pantry, server room, prayer room, washroom and etc
• Maintain branch proper filing of documents i.e. forms, correspondences, reports etc
• Ensure customers’ documents and information are well kept and comply with existing policies and procedures
• Attend face-to-face training as required by HR/Management to ensure staff are updated with knowledge and to avoid non-compliance/breaches to policies and procedures
• Maintain good rapport/engagement with peers and superiors to harmonise the working environment
• To relief Chief Cashier and Teller at home branch or other branches as and when required; strictly adhered to respective JD when assuming the relief role
• Provide leads to support branch sales and generate fee income for the Bank
• To attend / report on administrative matters e.g. branch housekeeping, building matters e.g. leaking, sewerage, broken/faulty office equipment or any other job functions as stipulated in CA

4. Others

• To perform job functions as per FSE 3 scope and responsibilities as and when required by BM/ABM or relief or Regional Office
• Relief Chief Cashier (CC) and Teller as and when required

Requirements:

• Qualification: Diploma in Management or Finance/Accountancy/Banking or relevant fields
• Experience: 5 years of experience in banking operations is an advantage