- Singapore
GRID COMMUNICATIONS PTE. LTD. Hiring! Full Time Account Solutions Specialist in , Earn up to SGD 1 - Ricebowl
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Job Description
Responsibilities
Company Overview
GRID Communications is a market leader in Singapore providing premium push-to-talk (PTT) enterprise services and IoT solutions across industries including construction, logistics, finance, hospitality, and utilities. We deliver integrated communication solutions with strong technical support.
Job Summary
The Account Solutions Specialist supports customer account growth through consultative solution selling, technical support, and customer engagement. Collaborating with internal teams, this role recommends technology solutions and ensures successful project delivery for enterprise clients.
Responsibilities
Develop and maintain strong relationships with assigned customer accounts to support daily account management and engagement
Analyze customers' operational requirements to recommend appropriate products, services, and solution enhancements that meet business needs
Lead and participate in customer meetings, solution presentations, product demonstrations, workshops, and Proof-of-Concept activities to showcase GRID’s solutions
Identify and pursue account growth opportunities through consultative engagement and solution-based selling
Prepare accurate quotations, proposals, tender submissions, and presentation materials in collaboration with internal stakeholders
Coordinate with internal departments such as Engineering, IT Operations, Finance, and Project teams to develop and deliver customer solutions
Manage contract renewals, account expansions, project handovers, customer acceptance, and post-implementation follow-ups to ensure satisfaction
Support equipment rental processes including handling customer inquiries, preparing quotations, coordinating deployments, and managing returns
Maintain detailed records of customer engagements, quotations, sales opportunities, and activities
Represent GRID professionally at customer meetings, industry events, exhibitions, workshops, and technology showcases
Continuously update product knowledge on emerging technologies to enhance customer support
Perform additional duties assigned by management to support company objectives
Preferred competencies and qualifications
Diploma or bachelor’s degree in Engineering, Telecommunications, Information Technology, Electronics, Computer Science, or a related discipline.
2- 4 years of experience in Account Management, Technical Sales, Pre-Sales, Solution Sales, Sales Engineering, or customer-facing technical roles. Knowledge of Radio Communications
Understanding of 4G / 5G Networks
Familiarity with Government or Enterprise ICT Solutions
Experience with Command & Control Systems
Excellent interpersonal and relationship management skills.
Strong verbal, written, presentation, and communication skills.
Strong attention to detail, particularly in preparing quotations, proposals, and tender documentation.
Customer-focused with a consultative and solution-oriented mindset.
Strong analytical and problem-solving abilities.
Good organizational skills with the ability to manage multiple priorities.
Self-motivated, proactive, and eager to learn new technologies.
Able to work independently as well as collaboratively in a cross-functional environment.
Professional, adaptable, and committed to delivering excellent customer service.
Who we are?
GRID Communications is an established organisation that provides best in class communications services and solutions that enhance, improve and create additional value for enterprises and consumers.
GRID Communications is the market leader in Singapore for premium push-to-talk (PTT) enterprise services, serving large, medium and small enterprises across multiple industries which includes construction, logistics, transport, courier, distribution, field services, security, exhibition organisers, seaports, banking and finance, airports, integrated resorts, hospitality and utility companies.
What we do?
In addition to our current two-way voice communications service on dedicated radio as well as LTE cellular network, GRID has further enhanced our offerings to Internet of Things (IoT) service to meet the evolving needs of Enterprises. In June 2020, we launched a high priority dedicated push-to-talk (PTT) service on Singapore's largest LTE network with a truly integrated One Vendor solution; full turnkey support on firmware, handset, application and network for complete peace of mind to our GRIDTalk customers.
With our deep telecommunications expertise and as technology and businesses become more entwined than ever, we are confident that our best-in-class coverage, reach and service would be able to meet the evolving needs of our customers!
GRID Communications is a market leader in Singapore providing premium push-to-talk (PTT) enterprise services and IoT solutions across industries including construction, logistics, finance, hospitality, and utilities. We deliver integrated communication solutions with strong technical support.
Job Summary
The Account Solutions Specialist supports customer account growth through consultative solution selling, technical support, and customer engagement. Collaborating with internal teams, this role recommends technology solutions and ensures successful project delivery for enterprise clients.
Responsibilities
Develop and maintain strong relationships with assigned customer accounts to support daily account management and engagement
Analyze customers' operational requirements to recommend appropriate products, services, and solution enhancements that meet business needs
Lead and participate in customer meetings, solution presentations, product demonstrations, workshops, and Proof-of-Concept activities to showcase GRID’s solutions
Identify and pursue account growth opportunities through consultative engagement and solution-based selling
Prepare accurate quotations, proposals, tender submissions, and presentation materials in collaboration with internal stakeholders
Coordinate with internal departments such as Engineering, IT Operations, Finance, and Project teams to develop and deliver customer solutions
Manage contract renewals, account expansions, project handovers, customer acceptance, and post-implementation follow-ups to ensure satisfaction
Support equipment rental processes including handling customer inquiries, preparing quotations, coordinating deployments, and managing returns
Maintain detailed records of customer engagements, quotations, sales opportunities, and activities
Represent GRID professionally at customer meetings, industry events, exhibitions, workshops, and technology showcases
Continuously update product knowledge on emerging technologies to enhance customer support
Perform additional duties assigned by management to support company objectives
Preferred competencies and qualifications
Diploma or bachelor’s degree in Engineering, Telecommunications, Information Technology, Electronics, Computer Science, or a related discipline.
2- 4 years of experience in Account Management, Technical Sales, Pre-Sales, Solution Sales, Sales Engineering, or customer-facing technical roles. Knowledge of Radio Communications
Understanding of 4G / 5G Networks
Familiarity with Government or Enterprise ICT Solutions
Experience with Command & Control Systems
Excellent interpersonal and relationship management skills.
Strong verbal, written, presentation, and communication skills.
Strong attention to detail, particularly in preparing quotations, proposals, and tender documentation.
Customer-focused with a consultative and solution-oriented mindset.
Strong analytical and problem-solving abilities.
Good organizational skills with the ability to manage multiple priorities.
Self-motivated, proactive, and eager to learn new technologies.
Able to work independently as well as collaboratively in a cross-functional environment.
Professional, adaptable, and committed to delivering excellent customer service.
Who we are?
GRID Communications is an established organisation that provides best in class communications services and solutions that enhance, improve and create additional value for enterprises and consumers.
GRID Communications is the market leader in Singapore for premium push-to-talk (PTT) enterprise services, serving large, medium and small enterprises across multiple industries which includes construction, logistics, transport, courier, distribution, field services, security, exhibition organisers, seaports, banking and finance, airports, integrated resorts, hospitality and utility companies.
What we do?
In addition to our current two-way voice communications service on dedicated radio as well as LTE cellular network, GRID has further enhanced our offerings to Internet of Things (IoT) service to meet the evolving needs of Enterprises. In June 2020, we launched a high priority dedicated push-to-talk (PTT) service on Singapore's largest LTE network with a truly integrated One Vendor solution; full turnkey support on firmware, handset, application and network for complete peace of mind to our GRIDTalk customers.
With our deep telecommunications expertise and as technology and businesses become more entwined than ever, we are confident that our best-in-class coverage, reach and service would be able to meet the evolving needs of our customers!
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