One Levelup Pte Ltd Hiring! Full Time Full Time Floor Manager in , Earn up to SGD 4,000 - Ricebowl

The Floor Manager is responsible for overseeing the day-to-day operations of the venue during service, ensuring exceptional guest experiences while maintaining smooth bar, arcade, and floor operations. This role leads the front-of-house team, resolves customer issues, maintains service standards, and ensures the venue operates safely and efficiently throughout each shift.

Key Responsibilities:

Operations Management

• Oversee all floor operations during opening, operating, and closing hours.
• Ensure smooth coordination between the bar, arcade, kitchen (if applicable), cashier, and service staff.
• Monitor customer flow and allocate manpower effectively during peak and off-peak periods.
• Conduct opening and closing checks to ensure the venue is clean, fully stocked, and operational.
• Ensure arcade machines are functioning properly and report technical faults promptly.
• Monitor venue ambience, including music, lighting, cleanliness, and overall presentation.

Team Leadership

• Supervise bartenders, servers, arcade attendants, cashiers, and floor staff during each shift.
• Lead pre-shift briefings to communicate daily promotions, reservations, events, and operational updates.
• Coach and motivate team members to deliver outstanding customer service.
• Ensure staff comply with company policies, grooming standards, and SOPs.
• Assist in onboarding and training new employees.

Guest Experience

• Welcome guests and ensure every customer receives friendly and efficient service.
• Resolve customer complaints professionally and escalate issues when necessary.
• Handle VIP guests, reservations, private events, and special requests.
• Monitor customer satisfaction throughout the shift and proactively recover service failures.
• Encourage repeat business by creating a fun, engaging, and memorable experience.

Cash & Inventory Control

• Authorise refunds, discounts, voids, and complimentary items according to company policy.
• Verify cash float, daily sales reconciliation, and shift closing reports.
• Monitor stock levels for beverages, consumables, and operational supplies.
• Report shortages, breakages, and equipment issues promptly.

Health, Safety & Compliance

• Ensure compliance with workplace safety, hygiene, and food & beverage regulations.
• Maintain cleanliness across customer and staff areas.
• Respond appropriately to emergencies, accidents, or security incidents.
• Ensure all staff follow safe work practices and company procedures.

Requirements

• 1 year of supervisory or management experience in hospitality, nightlife, entertainment, or F&B.
• Experience managing high-volume service environments is preferred.
• Strong leadership, communication, and problem-solving skills.
• Excellent customer service and conflict resolution abilities.
• Ability to remain calm and make sound decisions under pressure.
• Proficient in POS systems and cash handling.
• Able to work shifts, weekends, public holidays, and late nights.

Pay: $3,800.00 - $4,000.00 per month

Benefits:

• Employee discount
• Food provided

Work Location: In person