- Singapore
JLL Hiring! Full Time Soft Service Supervisor in - Ricebowl
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Job Description
Responsibilities
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
Soft Service Supervisor will oversee several soft services - Transportation, Cafeteria, Waste Management, Landscaping, and coordinate the vendors and performance delivery. The focus is primarily on ensuring a first-rate customer experience at all times, working closely between operations and clients to embed experience across all our site services.
What your day-to-day will look like:
Planning and scheduling of preventive and corrective maintenance activities for GMP Manufacturing facility space.
Coordinates with service providers, Transportation, Cafeteria, Waste Management, Landscaping, handyman duties, supported by Hard Services Supervisor for engineering related works with deeper complexities .
Performs routine site inspections daily to ensure all office space and infrastructure in good condition and that work complies with all declared safety risk assessment and method statements.
Performs good safe submissions by reporting safety and quality observations. Target 6 submissions per month.
To ensure timely renewal of maintenance and/or service contracts with vendors.
To ensure works carried out by contractors/service providers has been completed satisfactorily and follow up on any deficiencies, if any.
To ensure timely draft revision of GMP services plant SOP, Work instructions (if necessary).
To carry out training for vendors, such as Data integrity training and Good Manufacturing Practices training sessions.
Assists request/complains by employees on facilities need
Works closely with clients and suppliers onsite to identify their facility-related enquiries and requirements.
Maintains a safe and risk-free GMP space environment by following procedures, rules and regulations.
Responsible for handling incoming and outgoing calls including distribution of any messages.
Receive, inform and guide visitors including co-ordination with client employees.
Provide assistance in general administrative activities and any other duties
Participate as a team member in responses to emergency situations for facilities matters
Directing first-line complaints in regards to soft services to Facilities Management team
Ensure compliance with all governmental regulations on behalf of the client.
File all related service reports in their respective folders
Prepare monthly management reports.
Attend Weekly GAD/ Site Lead update Meeting to update all current site activities
Ensure effective completion of all incident reports including investigations using RCA methodology.
Ensure compliance with Jones Lang LaSalle minimum audit standards.
Manage end user expectations and requirement.
Obtain regular updates from supervisors (of soft services vendors) through weekly/daily briefings to have an overview of the operations of the site.
Provide assistance to users as and when required.
Required Qualifications:
Diploma/Degree in Facilities Management, Hospitality, Business Administration, Engineering, Life Sciences, Chemistry, or related field. Relevant certifications in Facilities Management, Cleaning Operations, and Workplace Safety & Health (WSH) preferred.
Minimum 3–5 years of Soft Services/Housekeeping experience, including at least 2 years in a supervisory role within GMP-regulated pharmaceutical, biologics, medical device, or API manufacturing environments. Experience with IFM service providers and managing SLAs/KPIs preferred.
Strong knowledge of cGMP compliance, ALCOA+ data integrity principles, SOPs, CAPA, QMS processes, cleanroom protocols, and contamination control practices.
Hands-on experience in pharmaceutical sanitisation, chemical handling, GMP waste management, pest control oversight, and operation within hazardous/controlled environments.
Experience supporting internal and external regulatory audits (FDA, EMA, HSA, etc.) and maintaining audit-ready documentation and records.
Strong leadership, team training, stakeholder management, and cross-functional communication skills with QA, Production, and EHS teams.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
Soft Service Supervisor will oversee several soft services - Transportation, Cafeteria, Waste Management, Landscaping, and coordinate the vendors and performance delivery. The focus is primarily on ensuring a first-rate customer experience at all times, working closely between operations and clients to embed experience across all our site services.
What your day-to-day will look like:
Planning and scheduling of preventive and corrective maintenance activities for GMP Manufacturing facility space.
Coordinates with service providers, Transportation, Cafeteria, Waste Management, Landscaping, handyman duties, supported by Hard Services Supervisor for engineering related works with deeper complexities .
Performs routine site inspections daily to ensure all office space and infrastructure in good condition and that work complies with all declared safety risk assessment and method statements.
Performs good safe submissions by reporting safety and quality observations. Target 6 submissions per month.
To ensure timely renewal of maintenance and/or service contracts with vendors.
To ensure works carried out by contractors/service providers has been completed satisfactorily and follow up on any deficiencies, if any.
To ensure timely draft revision of GMP services plant SOP, Work instructions (if necessary).
To carry out training for vendors, such as Data integrity training and Good Manufacturing Practices training sessions.
Assists request/complains by employees on facilities need
Works closely with clients and suppliers onsite to identify their facility-related enquiries and requirements.
Maintains a safe and risk-free GMP space environment by following procedures, rules and regulations.
Responsible for handling incoming and outgoing calls including distribution of any messages.
Receive, inform and guide visitors including co-ordination with client employees.
Provide assistance in general administrative activities and any other duties
Participate as a team member in responses to emergency situations for facilities matters
Directing first-line complaints in regards to soft services to Facilities Management team
Ensure compliance with all governmental regulations on behalf of the client.
File all related service reports in their respective folders
Prepare monthly management reports.
Attend Weekly GAD/ Site Lead update Meeting to update all current site activities
Ensure effective completion of all incident reports including investigations using RCA methodology.
Ensure compliance with Jones Lang LaSalle minimum audit standards.
Manage end user expectations and requirement.
Obtain regular updates from supervisors (of soft services vendors) through weekly/daily briefings to have an overview of the operations of the site.
Provide assistance to users as and when required.
Required Qualifications:
Diploma/Degree in Facilities Management, Hospitality, Business Administration, Engineering, Life Sciences, Chemistry, or related field. Relevant certifications in Facilities Management, Cleaning Operations, and Workplace Safety & Health (WSH) preferred.
Minimum 3–5 years of Soft Services/Housekeeping experience, including at least 2 years in a supervisory role within GMP-regulated pharmaceutical, biologics, medical device, or API manufacturing environments. Experience with IFM service providers and managing SLAs/KPIs preferred.
Strong knowledge of cGMP compliance, ALCOA+ data integrity principles, SOPs, CAPA, QMS processes, cleanroom protocols, and contamination control practices.
Hands-on experience in pharmaceutical sanitisation, chemical handling, GMP waste management, pest control oversight, and operation within hazardous/controlled environments.
Experience supporting internal and external regulatory audits (FDA, EMA, HSA, etc.) and maintaining audit-ready documentation and records.
Strong leadership, team training, stakeholder management, and cross-functional communication skills with QA, Production, and EHS teams.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
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