TDCX Hiring! Full Time Customer Support Specialist in Federal Territory - Ricebowl

Job Title: Customer Support Specialist

Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

What is your mission?

Provide timely, empathetic support for non-complex inquiries across assigned channels (voice, chat, live messaging, email, social media, etc.), using SOPs, macros, and knowledge articles to resolve issues while meeting CSAT, quality, and productivity targets.

Authenticate customers, document interactions accurately in CRM, and escalate issues outside Tier 1 scope with clear notes and context.

Adhere to compliance, privacy, and security requirements, flag recurring issues or content gaps, and participate in coaching and training.

Who are we looking for?

Qualification & Skills Required:

Experience:

1+ year experience providing customer support via at least one channel: voice, email, or messaging/chats.

Preferably working in highly regulated industries such as FinTech, crypto, insurance, or financial services environment

Familiarity with CRM systems and customer support practices

Experience using LLM/AI-powered tools (e.g., AI copilots, chatbots, workflow automation) in a customer support or operations environment

Education: minimum diploma, preferably with a college degree

Skills & Attributes:

Strong interpersonal, analytical, and communication skills; fluent in English with excellent verbal and written abilities

Ability to thrive in a fast-paced, high-growth environment and adapt to evolving business needs

Detail-oriented with a strong customer-first mindset

Passing score on an English proficiency assessment at C1 CEFR level or equivalent

Strong problem-solving and decision-making skills

Demonstrated ability to multitask, prioritize, and manage time effectively

Proficiency with Google Sheets/Docs and/or Microsoft Excel/Word

Genuine interest in the crypto economy

Flexibility: Able to work on shift, early morning, midnight hours, weekends and public holidays