RAPSYS TECHNOLOGIES PTE LTD Hiring! Full Time Infrastructure Engineer in - Ricebowl

We're Hiring: Infrastructure Engineer!

We are looking for a skilled and driven Infrastructure Engineer with at least 5 years of experience to join our team in Singapore. The ideal candidate will have a strong background in building, managing, and optimizing IT infrastructure, ensuring reliable system performance and security for our growing organization.

Location: Singapore, Singapore
Work Mode: Work from Office
Role: Infrastructure Engineer

What You'll Do:What You Will Be Working On Network Infrastructure Engineering • Manage the end-to-end lifecycle of the organisation’s network infrastructure, spanning planning and design through procurement, implementation, and ongoing operations. • Evaluate and implement new network solutions that enhance the capability, security, and manageability of network infrastructure. • Participate as a network subject matter expert in business-specific projects, providing network consultancy and technical support throughout project implementation. • Collaborate with internal and external stakeholders and vendors to deliver systems and projects, ensuring adherence to budget, technical specifications, and all relevant requirements. • Manage network infrastructure projects, including the procurement of network solutions, coordination with vendors to ensure timely completion of implementation works, and engagement of stakeholders through presentations and progress reports. • Manage AFM on their day-to-day BAU task and projects implementation. • Respond to and resolve network-related incidents, providing timely updates to stakeholders on investigation findings and remediation actions taken. • Perform firmware and software updates in accordance with established change management procedures. • Collaborate with cross-functional teams to design and review network architecture.

• Formulate Operation and Support Standards for Enterprise Network Systems to facilitate effective management and review and initiate plans to sustain system functions and capabilities throughout their lifecycle. • Plan and review project and system maintenance strategies, incorporating Predictive and Pre-emptive Maintenance approaches as part of project requirements. • Ensure network infrastructure setup is compliant with IM8 policies and hardening guidelines. • Handle IM8 compliance and audit activities, including preparation, responses, and closure of audit findings. • Maintain reports and provide regular updates on management on project status and operational matters. • Ensure assigned projects are delivered on time, within scope, and within budget, managing multiple projects concurrently. • Any agency Ad-hoc task being assigned. Endpoint Management • Manage the end-to-end lifecycle of the organisation's Endpoint infrastructure, including planning, design, procurement, deployment, operations, maintenance, and retirement. • Leverage on enterprise endpoint management platforms (e.g. Microsoft Intune, ServiceNow, Dashboards), ensuring endpoint health, compliance, and service availability. • Evaluate, implement, and continuously improve Endpoint hardware, software, and management solutions to enhance user experience, security, operational efficiency, and manageability. • Manage endpoint provisioning, software packaging and deployment, operating system imaging, firmware updates, patch management, and device lifecycle activities in accordance with established change management processes. • Ensure endpoint security and compliance with Government ICT policies, cybersecurity standards, and audit requirements, including vulnerability remediation, endpoint hardening, and implementation of corrective actions. • Participate as the Endpoint Subject Matter Expert (SME) in business and ICT projects, providing technical consultancy, solution design, implementation, and operational support. • Plan, manage, and deliver Endpoint infrastructure projects, including procurement, vendor management, implementation, stakeholder engagement, and project reporting, ensuring delivery within scope, schedule, and budget. • Lead and supervise on-site IT support engineers, providing technical guidance, task allocation, quality assurance, and oversight of daily operations and project implementation. • Investigate, troubleshoot, and resolve complex Endpoint incidents and problems, coordinating with internal teams and vendors, and providing timely updates to stakeholders. • Develop, maintain, and continuously improve Endpoint operational standards, standard operating procedures (SOPs), technical documentation, and knowledge articles to support consistent service delivery. • Plan and implement proactive maintenance, monitoring, capacity planning, and continual service improvement initiatives to ensure reliability, performance, and sustainability of Endpoint services. • Collaborate with cross-functional teams, business stakeholders, and vendors to design, review, and enhance Endpoint services, ensuring alignment with business and operational requirements. • Prepare and present regular management reports on project progress, operational performance, service health, risks, compliance, and improvement initiatives. • Perform any other duties or projects assigned by the Agency. • Collaborate with End User Support Services (EUSS) to provision required endpoint devices for users and ensure timely resolution of end‑user desktop issues.

Preferred Qualifications and Experience • Demonstrated familiarity with the Government ICT environment, policies, and standards. • Experience working within Government agencies is preferred. • Possession of relevant network certifications. • Possession of relevant M365 related certifications. • ITIL V3 or higher

If you're ready to take your career to the next level in a dynamic environment, apply now and be part of our journey!