Job Summary
Deliver exceptional guest experiences by greeting guests, managing special requests, and resolving complaints promptly. Lead and motivate service staff to uphold brand and hygiene standards. Coordinate operations between kitchen, bar, and service teams to ensure timely food delivery. Monitor inventory and assist with administrative tasks to support smooth F&B operations.
Responsibilities
Greet guests warmly and handle special requests to enhance customer satisfaction
Resolve customer complaints promptly and professionally to maintain service quality
Train, coach, and motivate service staff to uphold brand standards and hygiene compliance
Coordinate communication between kitchen, bar, and service teams to ensure smooth and timely food delivery
Monitor stock levels of food, beverages, and cutlery to maintain adequate inventory
Assist with reporting and billing accuracy to support operational administration
Adapt to shift work schedules including weekends and public holidays to ensure continuous service coverage
Preferred competencies and qualifications
Hands-on experience in F&B operations or supervisory roles
Strong leadership demonstrated by training and motivating teams in a fast-paced environment
Active problem-solving skills applied to resolve operational and customer service issues
Effective communication skills under pressure to coordinate teams and manage customer interactions