JW Marriott Johor Bahru Hiring! Full Time Chief Concierge (Pre-Opening) in Johor - Ricebowl

Position Summary
The Chief Concierge is a key member of the pre-opening team, responsible for establishing and leading the Concierge and Bell operations for JW Marriott Johor Bahru.

The role is responsible for developing service standards, operational procedures, local partnerships and destination knowledge while recruiting and preparing the team for hotel opening. Once operational, the Chief Concierge will lead the delivery of personalized, intuitive and memorable guest experiences in accordance with JW Marriott and Marriott International standards.

Key Responsibilities

• Participate actively in all pre-opening planning, preparation and hotel opening-readiness activities.
• Establish Concierge and Bell Desk SOPs, workflows, checklists and service standards.
• Assist with recruitment, onboarding, training and development of Concierge and Bell associates.
• Develop comprehensive destination knowledge covering Johor Bahru, Singapore connections, dining, attractions, shopping, transportation and local experiences.
• Establish relationships with reputable restaurants, attractions, transportation companies, tour operators and other local partners.
• Support the sourcing and preparation of Concierge equipment, supplies, collateral and operational requirements.
• Conduct destination familiarization, transportation testing, service simulations and trial runs before opening.
• Lead daily Concierge and Bell operations following hotel opening.
• Provide personalized recommendations and arrangements based on individual guest preferences.
• Coordinate airport transfers, limousine services, taxis, luggage handling and other transportation requirements.
• Ensure special attention and seamless arrangements for VIPs, Marriott Bonvoy Elite members and special occasions.
• Anticipate guest needs and create thoughtful, memorable experiences reflecting the JW Marriott service philosophy.
• Handle guest concerns and service recovery professionally and effectively.
• Work closely with Front Office, Guest Relations, Housekeeping, Loss Prevention, F&B and other departments to ensure a seamless guest journey.
• Maintain accurate records of guest requests, transportation arrangements and Concierge activities.
• Conduct daily briefings and ensure associates are updated on VIP movements, hotel activities, city events and relevant local information.
• Coach and develop the team while maintaining high standards of grooming, professionalism and service delivery.
• Ensure compliance with Marriott brand standards, LQA requirements, hotel SOPs and safety procedures.

Requirements

• Previous Concierge, Bell or Front Office leadership experience within a luxury or international hotel.
• Pre-opening hotel experience is preferred.
• Strong luxury service orientation with excellent guest engagement skills.
• Strong knowledge of Johor Bahru and surrounding destinations is an advantage.
• Excellent communication, leadership and problem-solving skills.
• Good command of English and Bahasa Malaysia; additional languages are an advantage.
• Les Clefs d’Or membership or relevant Concierge network experience is an advantage.

Benefits:

• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person