- Outram Central Region (Singapore) Singapore
PERSOL Hiring! Full Time Case Management - Engagement, Assistant Manager in Central Region (Singapore), Earn up to SGD 4,238 - Ricebowl
Case Management - Engagement, Assistant Manager
PERSOL
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Job Description
Responsibilities
Location:
Outram Park
Contract period:
12 Months
Salary:
$4,238/Month
Mondays to Thursdays: 8.30am to 6pm, Fridays: 8.30am to 5.30pm
About the Role
This role will support the assessment of citizen enquiries and appeals relating to government schemes, while contributing to service improvement and analytics initiatives. We require strong analytical skills, stakeholder management capabilities, and the ability to handle complex cases with professionalism and attention to detail.
The successful candidate will work closely with public agencies and internal stakeholders to ensure timely and effective resolution of cases, while leveraging data insights to support service delivery improvements and system enhancement initiatives.
Key Responsibilities
Handle enquiries and assess appeals relating to government schemes in accordance with established policies and guidelines.
Conduct thorough reviews of cases and provide recommendations based on available information and relevant criteria.
Manage complex cases that require detailed analysis, stakeholder coordination, and follow-up actions.
Liaise with public agencies and relevant stakeholders to gather information, coordinate responses, and address citizens' needs effectively.
Conduct data analysis on quality service management enquiries and public feedback to identify trends and areas for improvement.
Support projects involving CRM systems and AI-related initiatives, including analysis of operational and service-related data.
Work collaboratively with team members to identify opportunities for process improvements and system enhancements.
Contribute to service delivery improvements through data-driven insights and recommendations.
Perform other administrative and operational duties as assigned.
Requirements
Degree in any discipline.
Relevant experience in case management, customer service, public administration, operations, or related fields.
Experience handling citizen enquiries, appeals, or service-related casework is advantageous.
Experience liaising with multiple stakeholders, public agencies, or external partners.
Experience supporting process improvement initiatives or system enhancement projects.
Strong analytical and problem-solving skills with a keen attention to detail.
Ability to evaluate information objectively and exercise sound judgement.
Strong written and verbal communication skills.
Ability to work independently and manage timelines effectively.
Adaptable and resourceful when managing competing priorities and evolving requirements.
Demonstrates initiative and a proactive approach to learning and problem-solving.
Proficient in Microsoft Office applications; experience in data analysis and reporting is advantageous.
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
Outram Park
Contract period:
12 Months
Salary:
$4,238/Month
Mondays to Thursdays: 8.30am to 6pm, Fridays: 8.30am to 5.30pm
About the Role
This role will support the assessment of citizen enquiries and appeals relating to government schemes, while contributing to service improvement and analytics initiatives. We require strong analytical skills, stakeholder management capabilities, and the ability to handle complex cases with professionalism and attention to detail.
The successful candidate will work closely with public agencies and internal stakeholders to ensure timely and effective resolution of cases, while leveraging data insights to support service delivery improvements and system enhancement initiatives.
Key Responsibilities
Handle enquiries and assess appeals relating to government schemes in accordance with established policies and guidelines.
Conduct thorough reviews of cases and provide recommendations based on available information and relevant criteria.
Manage complex cases that require detailed analysis, stakeholder coordination, and follow-up actions.
Liaise with public agencies and relevant stakeholders to gather information, coordinate responses, and address citizens' needs effectively.
Conduct data analysis on quality service management enquiries and public feedback to identify trends and areas for improvement.
Support projects involving CRM systems and AI-related initiatives, including analysis of operational and service-related data.
Work collaboratively with team members to identify opportunities for process improvements and system enhancements.
Contribute to service delivery improvements through data-driven insights and recommendations.
Perform other administrative and operational duties as assigned.
Requirements
Degree in any discipline.
Relevant experience in case management, customer service, public administration, operations, or related fields.
Experience handling citizen enquiries, appeals, or service-related casework is advantageous.
Experience liaising with multiple stakeholders, public agencies, or external partners.
Experience supporting process improvement initiatives or system enhancement projects.
Strong analytical and problem-solving skills with a keen attention to detail.
Ability to evaluate information objectively and exercise sound judgement.
Strong written and verbal communication skills.
Ability to work independently and manage timelines effectively.
Adaptable and resourceful when managing competing priorities and evolving requirements.
Demonstrates initiative and a proactive approach to learning and problem-solving.
Proficient in Microsoft Office applications; experience in data analysis and reporting is advantageous.
PERSOL is Asia-Pacific’s leading Staffing and HR solutions partner, operating across 13 markets with deep local insight and regional scale. With more than 80 offices and decades of experience, we deliver integrated workforce solutions that are tailored, tech-enabled, and designed for the dynamic world of work.
We combine human expertise with smart technology to help organisations solve workforce challenges, unlock potential, and stay ahead of change. From recruitment and talent management to workforce strategy and advisory, our collaborative approach puts your goals at the centre.
In 2025, we came together under the PERSOL name — reflecting our bold vision for the future of work and our Group’s Vision: Work and Smile.
Whether you’re building teams, growing careers, or transforming how work gets done, we’re here.
By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its local and overseas subsidiaries and affiliates to collect, use and disclose your personal data to prospective employers/companies based in any country for purposes of evaluating suitability for employment, conducting reference checks, administering employment related services, complying with Government’s health advisories and such other purposes stated in our Privacy Policy.
Our full Privacy Policy is available at ************* If you wish to withdraw your consent, please drop us an email at "*************" to let us know. Please feel free to contact us if you have any queries.
For more information, please visit *************
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