MDL MANAGEMENT SERVICES Hiring! Full Time Senior HR - Admin Executive in Federal Territory, Earn up to MYR 5,000 - Ricebowl

Key Responsibilities

1. Team Performance Oversight

• Assist in overseeing the performance of HR Admin Executives and HR Admin Assistant.
• Review individual include client’s employees KPIs, service quality, accuracy, and compliance performance.
• Provide coaching, guidance, and performance feedback to team members.
• Support performance appraisal and development planning for the HR operations team.

2. Payroll & HR Administration Review

• Review payroll summaries prepared by HR Admin Executives for accuracy and completeness.
• Ensure correct statutory deductions (e.g. EPF, SOCSO, EIS, PCB or equivalent) are applied.
• Verify payroll adjustments, allowances, deductions, and special payments.
• Ensure payroll is processed in accordance with client agreements and timelines.

3. Statutory Compliance & Audit Support

• Ensure compliance with all applicable labour laws and statutory requirements for clients.
• Review statutory reports and submissions before final submission.
• Conduct internal audit checks on payroll, HR administration, and compliance documentation.
• Support external audits, inspections, or client compliance reviews.
• Track and follow up on audit findings and corrective actions.

4. KPI Monitoring & Reporting

• Review and monitor team KPIs including:
• Client satisfaction
• Compliance accuracy
• HR processing error rates
• Prepare and consolidate monthly KPI and performance reports.
• Analyse trends and recommend process improvements.
• Attend and monitor client’s staff performance as well and KPI achievement.

5. Monthly Reporting & Management Support

• Prepare monthly HR operations reports for management review.
• Provide insights on service performance, risks, and improvement areas.
• Support management in planning workload, resource allocation, and service enhancements.

6. Recruitment & Interview Support

• Conduct interviews if required.
• Assist in candidate assessment, selection processes.
• Support manpower planning and team expansion as required.

7. HR Documentation & Process Development

• Prepare and update employee handbooks for internal use and clients.
• Assist in developing and maintaining HR policies, SOPs, and procedures.
• Support setup and standardisation of HR processes for new clients.
• Ensure documentation aligns with legal requirements and best practices.

8. Client Support & Service Quality

• Support client communications on HR operational matters when required.
• Assist in resolving escalated HR or payroll issues.
• Ensure service delivery meets agreed SLAs and quality standards.

Key Performance Indicators (KPIs)

• Payroll accuracy rate
• Statutory compliance accuracy (zero penalties)
• Team KPI achievement rate
• HR processing error rate
• Audit findings and corrective action closure
• Timeliness and quality of monthly reporting

Pay: RM3,500.00 - RM5,000.00 per month

Benefits:

• Flexible schedule
• Maternity leave
• Parental leave
• Professional development

Work Location: In person